Hello,

In the account in which there is an allegedly non-existent order (https://prnt.sc/UDrI9VkWf9w8), this order was made through the same email and it was saved.

https://prnt.sc/ihvoXU8mNrNK

https://prnt.sc/_kPeJtQuR2KF

In general, it’s not an issue because of such work WooCommerce. In case, if you want to sort it out, you need to contact their support team because our theme doesn’t influent it.

Kind Regards