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Product Gallery Problems

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • September 1, 2022 at 6:54 pm #400941

    administrator
    Participant

    Hello,
    I used Product Gallery: Left Vertical Position for the product layout. For some products, I can’t click the thumbnails to change the photo in the slider, for others its ok. Can you check please?

    Attachments:
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    September 1, 2022 at 6:56 pm #400943

    administrator
    Participant

    Sorry this is the link:

    September 2, 2022 at 2:38 am #400975

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I am checking both products and I cannot catch the problem: https://gyazo.com/7686f1ccb050590ab7d9cf1272f8c72c

    Could you provide a short video screen? The gallery does not have a loop, when you are on the last image you need to scroll back.

    Best Regards

    September 2, 2022 at 4:41 pm #401103

    administrator
    Participant

    Hello, thank you.
    This is a video of two products, the one that its ok, and the other one that cant click to image thumbnails.
    Thank you

    Attachments:
    You must be logged in to view attached files.
    September 4, 2022 at 3:57 am #401259

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case. In addition, add the product URLs with the problem.

    Best Regards

    September 5, 2022 at 4:48 pm #401500

    administrator
    Participant

    Hello, thank you for the answer.
    Here are the site admin access.
    Best Regards

    September 6, 2022 at 5:33 am #401570

    Elise Noromit
    Member

    Hello,

    Could you kindly check the credentials? I cannot log in.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    September 7, 2022 at 11:38 am #401944

    administrator
    Participant

    Here are the credentials.
    Thank you

    September 8, 2022 at 1:35 am #402184

    Elise Noromit
    Member

    Hello,

    Unfortunately, I cannot log in.

    If you have any questions please feel free to contact us.

    Best Regards

    September 8, 2022 at 10:43 am #402234

    administrator
    Participant

    Hello,
    Can you give a check now?
    It should be ok,
    Thank you

    September 9, 2022 at 8:14 pm #402566

    Elise Noromit
    Member

    Hello,

    Please provide FTP access our developers would check deeper.

    Thanks.

    Best Regards

    September 15, 2022 at 7:11 pm #405923

    administrator
    Participant

    Hello, thanks for your answer.
    Here are the FTP access:

    September 16, 2022 at 1:12 am #405974

    Elise Noromit
    Member

    Hello,

    Could you check the access I cannot log in?

    Best Reards

    September 16, 2022 at 1:18 am #405979

    administrator
    Participant

    Hello,
    These are the SFTP credentials

    September 17, 2022 at 3:07 am #406377

    Elise Noromit
    Member

    Hello,

    Thank you for the provided access, I have submitted the case to our developers and we will get back to you asap.

    Best Regards,

    September 19, 2022 at 2:21 pm #406963

    Elise Noromit
    Member

    Hello,

    Please insert this code into the Theme Settings > Custom JS > On document ready: 

    (function($) {
	$(document).on('click', '.woocommerce-product-gallery .product-image-thumbnail', function() {
		var $this = $(this);
		var index = $this.index();

		if (!$this.hasClass('slick-slide')) {
			index = $this.parents('.slick-slide').index();
		} else {
			return;
		}

		$('.woocommerce-product-gallery__wrapper:not(.quick-view-gallery)').trigger('to.owl.carousel', index);
	});
})(jQuery);

    Let us know if the problem remains.

    Best Regards

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Viewing 16 posts - 1 through 16 (of 16 total)