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Impossible to install template .zip

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  • #401410

    solution-urologie
    Participant

    Hello,

    I have purchased 3 license for my 3 websites. Unfortunately, 1 of those, urology-solution.com, i can’t install the file .zip of the template Woodmart.

    There is a message ” Decompression of the archive of the extension…
    Installation of the extension…
    The archive could not be installed. No valid extension found.
    The installation of the extension failed. ” (Photo)

    Thank you in advance for your help.

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    #401428

    Luke Nielsen
    Keymaster

    Hello,

    Could you please try to install the theme again without any third-party plugins in WordPress?

    https://gyazo.com/73fe0427479f4d90b6253b2eef6e2905

    Kind Regards

    #401431

    solution-urologie
    Participant

    Hello,

    Thank you for your prompt reply.

    I have just tried to install the template without 0 actif plug-ins, but there is the same message…

    #401433

    Luke Nielsen
    Keymaster

    Hello,

    I have installed the theme so you should enable it and upload appropriate pages, plugins, etc.

    https://gyazo.com/bcac443d65b6baa1a3d417aba9450dbc

    https://prnt.sc/aV9xoZXTnbQo

    Here is a guide about installation:

    https://xtemos.com/docs-topic/installation-process/

    Kind Regards

    #401434

    solution-urologie
    Participant

    Thank you !

    #401448

    Luke Nielsen
    Keymaster

    Hello,

    If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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