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Critical error on my site

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  • Author
    Posts
  • September 6, 2022 at 4:45 pm #401770

    buddhas
    Participant

    I tried to purchase the theme but it display a critical error on site health check

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    September 6, 2022 at 5:08 pm #401780

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with the default WordPress theme (e.g Storefront)? Just to check whether the issue is with our theme or not.

    Looking forward to collaborating with you!

    Kind Regards

    September 6, 2022 at 6:14 pm #401797

    buddhas
    Participant

    Yes itried to check it with the twenty twenty theme. i will tried again

    September 6, 2022 at 6:19 pm #401799

    buddhas
    Participant

    The error is still there even i used the twenty twenty theme

    September 6, 2022 at 6:30 pm #401801

    buddhas
    Participant

    hello sir where is the problem occur

    September 6, 2022 at 6:48 pm #401807

    buddhas
    Participant

    hello sir could you please check on this H

    September 6, 2022 at 6:52 pm #401808

    buddhas
    Participant

    i would like to know if the problem is with the theme plugins or my server and could please point out the problem and how to resolve this issue and i can give you my account to access my site to evaluate the problem that exist on my site

    September 7, 2022 at 11:22 am #401928

    Luke Nielsen
    Keymaster

    Hello,

    If the issue is occur on the default theme as well, it means that this issue is not related to our theme.

    You can try to solve this issue with the help of the below article:

    https://meowapps.com/fix-wordpress-rest-api/#:~:text=If%20you%20get%20an%20error,was%20either%20rejected%20or%20failed.

    Also, I suggest you contact the support of your server.

    Kind Regards

    • This reply was modified 2 years, 2 months ago by Luke Nielsen.
    September 7, 2022 at 1:09 pm #401982

    buddhas
    Participant

    r im using a child theme woodmart then all other plugins used by this theme woocommerce slider svg contact form 7 elementor mailchimp the error will display then i tried deactivate woocommerce display error is gone

    September 7, 2022 at 1:17 pm #401988

    buddhas
    Participant

    r im using a child theme woodmart then all other plugins used by this theme woocommerce slider svg contact form 7 elementor mailchimp the error will display then i tried deactivate woocommerce display error is gone

    September 7, 2022 at 1:19 pm #401990

    buddhas
    Participant

    woocommerce display the critical error using the theme woodmart and other recommended plugins

    September 7, 2022 at 1:24 pm #401993

    buddhas
    Participant

    could someone help me with this thing i deactivated the woocommerce then the error is gone but is there a posibblity the woocommerce is the problem

    September 7, 2022 at 1:43 pm #402003

    buddhas
    Participant

    The server is not the problem because i used twenty twenty theme and deactivated all of the plugins then the error is gone.

    September 7, 2022 at 2:29 pm #402029

    Luke Nielsen
    Keymaster

    Hello,

    In this case, you need to contact to WooCommerce support team for further solutions. Unfortunately, this is out of our theme support scope because this issue is related to WooCommerce.

    I sincerely appreciate your understanding in this matter. Please feel free to reach out to me if you have any further questions.

    Kind Regards

    September 7, 2022 at 2:34 pm #402033

    buddhas
    Participant

    i used the default theme twenty twenty with woocommerce plugins only and there is no error. I think it is related with your theme and woocomerce. It is part of the support that cover your theme/ because the woocommerce is not issue. the compatibility with the theme with the othe plugins that is part of your plugins

    September 7, 2022 at 2:38 pm #402035

    buddhas
    Participant

    i Dont think is not part of support to transfer us to other. itried to contact the server then the server offer me solution now you are going to transfer me other. i know you must have solution for this thing and it is not right to blame the other because this was part of the theme and plugins covers by your woodmart theme. im tired of finding the solution for this thing

    September 7, 2022 at 2:44 pm #402036

    Luke Nielsen
    Keymaster

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    September 7, 2022 at 3:38 pm #402062

    buddhas
    Participant

    SEND

    September 7, 2022 at 4:19 pm #402085

    buddhas
    Participant

    Hello are you checking my site? kindly help me find solution for this thing i love the theme

    September 7, 2022 at 4:33 pm #402094

    buddhas
    Participant

    Is it done do you find the problem?

    September 7, 2022 at 4:51 pm #402097

    Luke Nielsen
    Keymaster

    Hello,

    Seems that your access is not correct.

    https://gyazo.com/af0f4958912e13820bc6a322473fc707

    Could you please update it?

    Kind Regards

    September 7, 2022 at 6:43 pm #402120

    buddhas
    Participant

    yes

    September 7, 2022 at 6:52 pm #402125

    buddhas
    Participant

    send already again

    September 7, 2022 at 7:49 pm #402140

    buddhas
    Participant

    hello

    September 8, 2022 at 4:44 am #402200

    buddhas
    Participant

    hello just want to follow up

    September 8, 2022 at 10:21 am #402227

    buddhas
    Participant

    follow up

    September 8, 2022 at 10:34 am #402230

    Luke Nielsen
    Keymaster

    Hello,

    May I request you clarify how I can replicate this issue on my side? As you can see in the screenshots below, there are no errors with the activated WooCommerce.

    https://prnt.sc/Kw5N7DYIuggk

    https://prnt.sc/lC2k_u3OAvZi

    I await your response.

    Kind Regards

    September 8, 2022 at 10:40 am #402232

    buddhas
    Participant

    1 critical issue

    The REST API encountered an error
    Performance
    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

    The REST API request failed due to an error.
    Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)

    September 8, 2022 at 10:41 am #402233

    buddhas
    Participant

    Site Health Status
    The site health check shows critical information about your WordPress configuration and items that require your attention.

    1 critical issue

    The REST API encountered an error
    Performance
    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

    The REST API request failed due to an error.
    Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)

    September 8, 2022 at 10:55 am #402242

    Luke Nielsen
    Keymaster

    We have checked the “site-health” and we didn’t see any issue (https://prnt.sc/Y7f7NozbESis).

    Kind Regards

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