Compatible issues

This topic has 20 replies, 2 voices, and was last updated 2 years, 2 months ago by Luke Nielsen.

Viewing 21 posts - 1 through 21 (of 21 total)

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September 6, 2022 at 5:03 pm #401778

Kevin44
Participant

Hello, i use the marketplace plugin called Dokan, there is a module that is about quotes. The issue is that when a customer request a new quote, the amount of the quote does not appears on the vendor dashboard, i talked to the Plugin support team, but they told me it is about the theme, not the plugin, so…

September 6, 2022 at 5:28 pm #401785

Luke Nielsen
Keymaster

Hello,

I would like to request temporary admin access to the live site to take a better look at the issue there.

Looking forward to collaborating with you!

Kind Regards

September 6, 2022 at 7:57 pm #401820

Kevin44
Participant

Yes, can you please provide an email address? so i can switch you as an admin with the default plugin in wordpress

September 7, 2022 at 10:06 am #401911

Luke Nielsen
Keymaster

Hello,

Will be better if you attach your access to the private area that is below the message area.

https://prnt.sc/un-7JY1fyRyr

I await your response.

Kind Regards

September 7, 2022 at 5:51 pm #402117

Kevin44
Participant

To be honest i do not feel comfortable, so, for me will be better and easier to switch you as an admin

September 8, 2022 at 9:42 am #402217
Luke Nielsen
Keymaster
Ok, here is our email .

I look forward to hearing from you.

Kind Regards
- This reply was modified 2 years, 2 months ago by Luke Nielsen.
September 8, 2022 at 6:06 pm #402360

Kevin44
Participant

Done, i already sent the invitation.

September 9, 2022 at 10:25 am #402471
Luke Nielsen
Keymaster
Hello,

Could you please send us your email so we can check your message with access?

Looking forward to hearing back from you!

Kind Regards
- This reply was modified 2 years, 2 months ago by Luke Nielsen.
September 9, 2022 at 5:18 pm #402544

Kevin44
Participant

Absolutely

September 11, 2022 at 5:11 pm #402773

Kevin44
Participant

How it is going?

September 12, 2022 at 2:14 pm #402930
Luke Nielsen
Keymaster
Hello,

Sorry for the delay.

Unfortunately, there are no messages from you in our inbox. Could you please send it again either by email or attach it to the private area?

I await your response.

Kind Regards
- This reply was modified 2 years, 2 months ago by Luke Nielsen.
September 12, 2022 at 4:40 pm #402995

Kevin44
Participant

I already sent the invitation twice

September 13, 2022 at 12:43 pm #403218

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

I tried to find the menu link as on this screenshot: https://snipboard.io/JMazkj.jpg , but I don’t have such a menu link (https://prnt.sc/JEe-Npp80Ko1).

Could you please provide your account so I can check the issue on your side?

Kind Regards

September 13, 2022 at 4:19 pm #403787

Kevin44
Participant

Yes, i need to accept the request. Right now, you should be able to see the complete menu

September 14, 2022 at 9:48 am #404202

Luke Nielsen
Keymaster

Hello,

Thank you, but how can I display some products in the “Cotizaciones” tab?

https://prnt.sc/edpzdrCrp9Ki

I await your response.

Kind Regards

September 14, 2022 at 8:02 pm #405554

Kevin44
Participant

In this case you need to create a product and then, go to the store page, and then, click on “quote” or “cotizar”, you have to add the amount of products that you want to quote https://snipboard.io/KugTxG.jpg. When you finish the quotation process, then you have to go to the vendor dashboard, and there you are gonna see the quotation request

September 15, 2022 at 5:14 pm #405900

Luke Nielsen
Keymaster

Hello,

I have created a product as you suggested, but I have a problem with “step 2”, or rather I don’t have the “Cotizar” button, here is a screenshot:

https://prnt.sc/t9KcIIR_caIK

https://prnt.sc/CxPM4RyhXtei

https://monosnap.com/file/YNs4QYvj7kFhjFk4BAHASUwKnhFmmq

Please let me know if I doing something wrong.

Thank you for your patience.

Kind Regards

September 15, 2022 at 8:15 pm #405929

Kevin44
Participant

Oh sorry, i forgot, in order to start quoting the products you have to be a wholesale customer first, you can be a wholesale customer in the next section:

September 16, 2022 at 11:16 am #406072
Luke Nielsen
Keymaster
Hello,

Thank you for the clarification and for your patience.

In order to fix the issue with the quantity input, please add the below code to the “Global Custom CSS” area that is in Theme Settings -> Custom CSS.
```
.dokan-dashboard-wrap div.quantity input[type="number"] {
    padding: 0 5px;
    text-align: center;
}
```
If you ever need to reach out to me, please do not hesitate to do so.

Kind Regards
September 16, 2022 at 5:15 pm #406318

Kevin44
Participant

Thank you so much, the problem is solved, and thank you for your patience

September 16, 2022 at 5:47 pm #406324

Luke Nielsen
Keymaster

You are welcome.

Our customers are incredibly important to us here and your satisfaction remains our priority at all times.

In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards
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