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unable to upload category thumbnail (Aizaz or Luke only pls)

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • September 10, 2022 at 9:48 am #402594

    Golden1
    Participant

    Hello, for some reason I am unable to upload thumbnails for only select categories. Clicking the ‘Upload/Add Image’ button does nothing.

    There is also a message regarding a ‘critical error’ on the theme portion of category management.

    I have tried deleting and recreating the categories, no luck.

    I have tried everything from disabling and switching to default theme, and disabling all non vital plugins. No luck.

    Please advise, feel free to disable whatever plugins you need to, the site is not live yet.

    September 12, 2022 at 9:48 am #402859

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    The thing is that you are using a custom layout, therefore you should define the “Page title” element in your product archive layout.

    https://prnt.sc/H5Z402aatUuG

    https://prnt.sc/d9tCCWLepwh0

    https://prnt.sc/ykFyoy70UsdE

    In the meantime, feel free to ask me any questions you may have. Please let me know if I missed something.

    Kind Regards

    • This reply was modified 2 years, 3 months ago by Luke Nielsen.
    • This reply was modified 2 years, 3 months ago by Luke Nielsen.
    • This reply was modified 2 years, 3 months ago by Luke Nielsen.
    September 12, 2022 at 6:05 pm #403041

    Golden1
    Participant

    So, this issue existed before I created this custom layout.

    Even after your changes I cannot upload categories thumbnail in Products>Categories.

    I really dont think this issue is related to the page title, would it be possible to change it back to how it was before please?

    Thank you!

    September 13, 2022 at 2:07 pm #403244

    Luke Nielsen
    Keymaster

    Hello,

    I got you, may I request you check this issue with the default WordPress theme (e.g Storefront)? Just to know whether the issue with our theme or not.

    Looking forward to collaborating with you!

    Kind Regards

    September 13, 2022 at 5:19 pm #404072

    Golden1
    Participant

    Yes, the issue persists when switching to default theme and disabling all non vital plugins.

    September 14, 2022 at 10:18 am #404210

    Luke Nielsen
    Keymaster

    Hello,

    It means that this issue is not related to our theme because it persists on the default theme as well. I suggest you contact with WooCommerce support team for further solutions.

    Kind Regards

    September 14, 2022 at 6:46 pm #405539

    Golden1
    Participant

    Sorry, I mis spoke:

    In the logs I see:

    > #1 /home2/tilteddo/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php(1010): esc_url(Array)

    This tells me that the very likely issue being that the Woodmart theme is causing the error.

    I switched to default Twenty Twenty theme and the problem went away, I was able to visit the test link succesfully without seeing the critical error on the website.

    I then switched back to WoodMart and disabled all of the plugins except for the ones that you advised.

    I have already deleted and manually recreated the parent categories, and I am really hoping to avoid doing that again as I already assigned numerous products to those categories.

    September 15, 2022 at 10:10 am #405690

    Luke Nielsen
    Keymaster

    Hello,

    Ok, in this case, please confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you!

    Kind Regards

    September 15, 2022 at 5:57 pm #405911

    Golden1
    Participant

    yes, go ahead please.

    September 16, 2022 at 11:39 am #406074

    Luke Nielsen
    Keymaster

    Hello,

    Please, send us your FTP access to your server files so we can check what is wrong with your website. We will do our best to help you.

    I look forward to hearing from you.

    Kind Regards

    September 16, 2022 at 5:52 pm #406325

    Golden1
    Participant

    attached

    September 19, 2022 at 10:44 am #406692

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    The FTP account doesn’t have access to the server files. Could you please update it?

    https://prnt.sc/rEaBlLrp0t22

    I await your response.

    Kind Regards

    October 2, 2022 at 8:48 pm #409811

    Golden1
    Participant

    Sorry for the delay, please try now with the updated FTP credentials:

    October 3, 2022 at 9:29 am #409856

    Luke Nielsen
    Keymaster

    Hello,

    Seems that the password is incorrect, please check it and let me know.

    https://prnt.sc/NQlOPs9-PVMv

    I look forward to hearing from you.

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)