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Fancy Product Designer Problem

Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 12, 2022 at 2:10 pm #402925

    tessera
    Participant

    Private content

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    September 12, 2022 at 2:10 pm #402928

    tessera
    Participant

    The video URL

    September 12, 2022 at 3:07 pm #402946

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for the clarification.

    May I request you check this issue with the default WordPress theme (e.g Storefront)? Just to know whether the issue with our theme or not.

    Looking forward to collaborating with you!

    Kind Regards

    September 13, 2022 at 12:28 pm #403216

    tessera
    Participant

    The second issue has fixed. It was fancy issue.

    For the first issue (the cart issue)
    I have check it with the the Storefront, and the problem has fixed.
    So i think, that is something with the AJAX and Woodmart.
    https://wordpress-776258-2732683.cloudwaysapps.com/product/dogs/

    September 14, 2022 at 9:13 am #404194

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    September 14, 2022 at 10:59 am #404808

    tessera
    Participant

    OK, i have send you admin

    September 15, 2022 at 9:44 am #405657

    Luke Nielsen
    Keymaster

    Hello,

    After I looked into the situation, I found that the “Ajax add to cart” option is incompatible with the plugin so please disable it and the product page will work as on the default theme.

    https://prnt.sc/oAOgEdpUq-Qv

    Let us know if you have any questions, we will be happy to help.

    Kind Regards

    September 15, 2022 at 10:58 am #405732

    tessera
    Participant

    This is not help me, or fix the issue.
    If i disable it i lose the functionality of Ajax and all feature. It is like tell me, change theme.

    Could you please check it again, mayber with a patch we can fix it.
    Or if you explain me the problem, i can send on fancy plugin to help you with more details.

    September 15, 2022 at 4:47 pm #405891

    Luke Nielsen
    Keymaster

    Hello,

    Unfortunately, the “AJAX add to cart” does not work with any plugins that add their own custom fields. In the description of this option, it is indicated.

    In the meantime, feel free to ask me any questions you may have.

    Kind Regards

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