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infinite load on archive products page on select options

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #407423

    Mugi
    Participant

    unfortunately there is an error when clicking “select options”. the image can be clicked normally and you get to the product page, but when you click “select options” it takes an infinite time to load.

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    #407476

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #407499

    Mugi
    Participant

    Looks like germanized is responsible for the error.

    #407614

    Mugi
    Participant

    The answer from germanized support in the private message field.

    Greets

    #408011

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #408204

    Mugi
    Participant

    pm

    #408229

    Hello,

    I will submit the case to the developers for deeper investigation.

    We will get back to you as soon as we have a suggestion.

    If you have any questions please feel free to contact us.

    Best Regards

    #408587

    Hello,

    Our developers have checked but have not detected the problem, please revise it so that we could catch and fix it.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)