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Problem with compare feature in categories

Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 29, 2022 at 10:27 am #409190

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    Participant

    I have a problem with compare feature, it seems like ajax do not work in the first load of the page, it goes direct to compare page without putting the compare product, it works only when i reload page again.

    This happens only in single categories, in the homepage it works fine.

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    September 29, 2022 at 2:52 pm #409274

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    September 29, 2022 at 3:07 pm #409289

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    Participant

    ok, i deactivated but nothing happens, you can continue with theme plugins.

    Thank you

    September 30, 2022 at 10:10 am #409479

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website and the compare is working absolutely fine on your website. Please clear cache and check back.

    Screenshot: https://gyazo.com/00814581506a632ddb7c41f8e54976fb

    Best Regards.

    September 30, 2022 at 11:47 am #409496

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    Participant

    Hello, please check it in the first load of the page because it is not fixed yet, it happens when you open category for the first time, it works fine only after the reload of category page.

    Thank you

    September 30, 2022 at 12:13 pm #409498

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    Participant

    You must go to main menu => Products => Home Appliances => Cooking. You can notice that compare doesn’t work

    October 1, 2022 at 9:32 am #409659

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I am unable to see the issue on your website. Please provide a video explanation of the issue to check it myself and help you out accordingly.

    Best Regards.

    October 3, 2022 at 10:16 am #409866

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    Participant

    Hello,i have upload a video for the problem,
    thank you

    October 3, 2022 at 10:20 am #409868

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    Participant

    Hello, i have upload a video for the problem,
    thank you

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    October 3, 2022 at 12:28 pm #409910

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience caused.

    But we are noticing that the Woodmart Theme and Woodmart Core plugin on your Site is not updated to the latest version. The latest version of the Woodmart Theme running is 6.5.4 and the Woodmart Core latest version running is 1.0.34.

    So, can you please once try updating your Theme and Core plugin to the latest version and then check back on the issue again? Hopefully, you won’t find the issue again after that.

    Best Regards.

    October 3, 2022 at 1:34 pm #409932

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    Participant

    Hello, i updated Woodmart Theme and Woodmart Core plugin to the latest version and again its the same problem.

    October 3, 2022 at 5:04 pm #410056

    Artem Temos
    Keymaster

    Hello,

    Try to enable the following script to be always loaded via Theme Settings -> Performance -> JS https://prnt.sc/tQuN7twi7Oxy

    Kind Regards

    October 3, 2022 at 5:20 pm #410058

    billing
    Participant

    Thank you very much , it fixed it. Have a nice week

    October 4, 2022 at 9:41 am #410225

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are Glad that your issue has been Resolved.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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