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Τhe popup closes automatically

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • October 4, 2022 at 10:00 am #410239

    alexiou
    Participant

    Hello,

    I added a popup on my site but it closes automatically after 3 sec.

    What can I do in order to keep it on longer?

    October 4, 2022 at 1:15 pm #410368

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry, but I did not see any popup on the site at this time, can you please share the screenshot of that popup so I will check and give you the possible solution?

    Also, tell me which popup you are using for that, any 3rd party plugin or theme popup element?

    Best Regards.

    October 4, 2022 at 1:57 pm #410384

    alexiou
    Participant

    Hello,

    I am really sorry. It was my mistake. The popup is located on checkout page.

    I use the elementor popup

    October 5, 2022 at 9:24 am #410800

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but we have checked the Checkout page on your Site and stayed there for a while but we can’t seem to find any Popup appearing which is automatically closing after 3 sec. Please see the following Video for reference: https://www.veed.io/view/de06c278-0584-491b-8ddc-a3242ef2addc/

    Can you please confirm if it is currently added to your Site?

    Also, please confirm if you have created a Checkout page under the Dashboard > Layout or if you are using the default Checkout page of the Theme. Because currently, the Checkout Templates under the Layouts on your Site are in Draft.

    Best Regards

    October 6, 2022 at 9:50 am #411182

    alexiou
    Participant

    ok. I fixed it. I have one more problem. I use wpml translator but I can not translate single products layout even if I have the “+” to add my translate.

    • This reply was modified 2 years, 2 months ago by alexiou.
    October 6, 2022 at 1:59 pm #411270

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been solved. Now you are able to translate the layouts in multi-languages.

    https://ibb.co/2Y8HdPD

    Best Regards.

    October 31, 2022 at 3:50 pm #417647

    alexiou
    Participant

    ok thank you.

    I have one more question.
    On a product page I have the reviews tab not working properly. Stars are duplicated on desktop and disappeared on mobile

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    October 31, 2022 at 4:22 pm #417668

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please once try deactivating all the third-party Plugins on your Site? If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow issue still persists, then please take a complete Backup of your Site first, then provide us the valid WP-ADMIN Login details of your Site (the earlier Login details aren’t working now) with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards.

    November 16, 2022 at 3:30 pm #421604

    alexiou
    Participant

    Sorry but I did not succeed in solving the problem.

    November 17, 2022 at 11:25 am #421788

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    As there are multiple third party Plugins active on your Site. So, we want to confirm it with you. Do you provide us the permission to debug the issue on your Site which includes deactivating all the third party Plugins and removing on-Site Customization changes (if any)? So, that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

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