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price range rounding to 0

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  • #410252

    waldemar
    Participant

    Hi, I have prices from 185 to 549, but price range shows ‘from 180 to 550 €’. How can I have the real prices?
    thank you

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    #410478

    Hello,

    In order to solve your issue Please go to Dashboard >> Woocommerce >> Status >> Tools >> and Clear the WooCommerce transients and Expired transients.

    Then Regenerate the Product lookup tables and check back to your site after clearing the browser cache.

    See the Screenshot for a better reference: https://postimg.cc/YjfdNFPz

    Best Regards.

    #415945

    waldemar
    Participant

    Hi Aizaz,

    I did as told from you, but the rouding is still active. It’s not really bad, but if the theme settings could have a setting to able/disable it would be fine.

    https://markuphero.com/share/6fzufTzRupDdakluAmYG

    #416131

    Hello,

    Sorry to say but this Price Filter is coming through the Widget added under the Dashboard > Appearance > Widgets > Shop page Widget Area > Filter Products by Price and there isn’t an option available to configure it. It automatically picks up the Prices of the Products added on your Site under the Dashboard > Products.

    We have confirmed from the Test Site, it is working fine there. So, on your Site please make sure that you are using the updated WoodMart Theme and WoodMart Core plugin. The latest version of the Theme running is 7.0.3 and the Core version running is 1.0.35. If the Theme isn’t updated then try following this Guide from Documentation for the Update: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then please try once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. Hopefully, it will get resolved by then.

    Best Regards

    #416143

    waldemar
    Participant

    Hi, the bug was on the old version < 7 and also now with theme and core updated. I disabled all other plugins, but it does not change anything. Maybe EU numbers or EU currency is not interpreted well?

    #416171

    Hello,

    There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved.

    Otherwise, keep the 3rd party plugin deactivated and send me the WP admin login details so I will check and solve the issue.

    Best Regards.

    #423494

    waldemar
    Participant

    Hi, I did as you told me – twice, but my price range is still wrong 180-650 with real prices from 185 to 645 €

    #423571

    Hello,

    Can you please share the WP admin login details of your site so I will check and solve the issue.

    Best Regards.

    #429297

    waldemar
    Participant

    here

    #429391

    Hello,

    Sorry to say but we have checked and confirmed this issue on your Site further.

    Right now, you have a total of 14 Products on your Site with maximum Price 2990 and lowest Price 185.

    And on the Shop page, the Price Filter is showing the price correctly: https://snipboard.io/36ds1a.jpg

    Best Regards

    #429441

    waldemar
    Participant

    Ok, thank you for confirming the issue. And how could we correct it?

    #429520

    Hello,

    It seems that you didn’t understand our reply. Right now the maximum price product on your Site is of amount 2990 and the Filter is showing that maximum price correctly: https://snipboard.io/vmU0yh.jpg
    So, we can’t seem to find any issues with that.

    Best Regards

    #429600

    waldemar
    Participant

    this is a (un)lucky coincidence that it worked now for the max price because it finishes with 0.
    When I started ticket the max price was 549 and the filter showed 550. The min price is still 185 and the filter shows 180.
    I corrected the max price to 2995 and the filter shows 3000.

    So min and max are always wrong if the price does not finish with 0. It seems a rounding error. Please correct this bug, we are going online just now.
    https://markuphero.com/share/udneSU3cDVRWNYjmyZ11

    #429840

    Hello,

    Sorry to say but it is the default functionality of this default WP Price Filter widget and unfortunately sorry to say but right now there is no option in Theme Settings or in the Widget settings available to change that. It requires Customization and this is beyond our limitations and support policy scope. Hope you can understand our limitations.

    If you want alternatively, you can use the Theme’s own Filter Price widget which is named as WOODMART Price filter under the Widgets area.

    Best Regards

    #432325

    waldemar
    Participant

    Hi, I tried the woodmart price filter, it seems that this is not a slider but an old style filter? https://markuphero.com/share/3p0RKTFI6FSHF4xUcGuG
    I really cannot us this

    I found anther filter, but I do not know from which plugin or theme it comes https://markuphero.com/share/wL2YzdDwRAbvVIF9rVEt

    #432382

    Hello,

    The Theme itself has only the WOODMART Price Filter which we mentioned and you have checked it as well.

    Other than these, we haven’t tested yet so we can’t say much about that. You can look for any third party Plugin in this regard if you want at your own risk. Hope you can understand the limitations here.

    Best Regards

Viewing 16 posts - 1 through 16 (of 16 total)