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This topic has 7 replies, 2 voices, and was last updated 2 years, 1 month ago by Aizaz Imtiaz Awan.

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October 4, 2022 at 11:18 am #410284

merahkiliving
Participant

For a product with multiple colours, I can see the Select options when you hover over the product, you click on the trolley icon, it comes up with colour selection. When you click add to cart, the cart is not updating.

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October 4, 2022 at 3:52 pm #410521

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry for the inconvenience but can you please share your WP-ADMIN Login details in the below-listed format in a private area in which you are facing the issue so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Best Regards.

October 5, 2022 at 6:38 am #410779

merahkiliving
Participant

Thanks, have sent details in Pvt Content.

October 5, 2022 at 10:41 am #410841

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved please check back to your site now after the checkout page and cart page are set up properly. To check your checkout and cart page go to WooCommerce > Settings > Advanced page.

Screenshot: https://ibb.co/fp9Xc80

Best Regards

October 5, 2022 at 11:09 am #410852

merahkiliving
Participant

Hi that didnt work. Please see pvt msg with the recording

October 5, 2022 at 2:00 pm #410917

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry for the inconvenience.

We have confirmed from the Test Site, it is working fine there which clears the fact that it is not a Theme-end issue. On your Site, we are seeing some JS-Script related Errors in the Console on your Site.

So, can you please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

October 5, 2022 at 4:12 pm #410986

merahkiliving
Participant

Found the 3rd party plugin that was causing this issue. have deactivated it so seems be to working fine now. tx

October 6, 2022 at 8:05 am #411154

Aizaz Imtiaz Awan
Keymaster

Hello,

You are Most Welcome.

We are glad that you managed to solve the problem yourself. You are Great!!!

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.
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