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header builder shows ” Loading, please wait… “

Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 5, 2022 at 4:44 pm #411009

    supporterkw
    Participant

    header builder shows ” Loading, please wait… ” and the building section is not properly appearing.

    Also i would like to know how can i import additional pages such as login/register page or compare, track order page etc..

    October 5, 2022 at 5:22 pm #411039

    Luke Nielsen
    Keymaster

    Hello,

    1. Please disable all plugins that are not related to the theme and provide your site admin access to the private area so I can check what is wrong there.

    2. Everything that you can import is situated in WoodMart -> Prebuilt websites -> Additional pages.

    https://prnt.sc/LvptbQUpo8mq

    Kind Regards

    October 6, 2022 at 12:56 pm #411258

    supporterkw
    Participant

    1- disabled the plugins as requested, could you please remind me the access will go to which email address.

    2- true, however the mentioned pages are not available ” login/register page or compare, track order page”.

    October 6, 2022 at 2:30 pm #411287

    Luke Nielsen
    Keymaster

    Hello,

    1. In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    2. Sorry, but if there are no such pages, so we don’t have them yet.

    Kind Regards

    October 6, 2022 at 2:32 pm #411288

    supporterkw
    Participant

    1- to which email i should provide the access.,

    2- those pages are essential and they were available on earlier versions through the base import.

    October 6, 2022 at 2:51 pm #411308

    Luke Nielsen
    Keymaster

    1. Please attach to the private area that is below the message area: https://prnt.sc/Ok0VjLtKXt0Y

    2. Track Order page is available from WoodMart -> Prebuilt websites: https://prnt.sc/w72ngiEcKaBE , other pages come when you import the website (e.g WoodMart Main https://prnt.sc/JNEc4TrxGTqM).

    Kind Regards

    • This reply was modified 2 years, 2 months ago by Luke Nielsen.
    October 6, 2022 at 2:57 pm #411313

    supporterkw
    Participant

    here you go

    October 6, 2022 at 3:31 pm #411333

    Luke Nielsen
    Keymaster

    Hello,

    On my side, the “Header builder” works well.

    https://monosnap.com/file/Z3UG86W6eYN5xv8ZrKZVFgA6d7BOT2

    Please, try to clear the browser cache and then check the issue again.

    Kind Regards

    October 6, 2022 at 3:44 pm #411344

    supporterkw
    Participant

    Thank you for your continues great support

    October 6, 2022 at 4:19 pm #411362

    Luke Nielsen
    Keymaster

    You are welcome.

    If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

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