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The search option in the header is changing

Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 15, 2022 at 1:47 pm #413999

    shafqat.ample
    Participant

    Hi,

    The search option chosen in the header has been set to show products. However, it’s changing to posts by itself. Moreover, a greyed search button start showing below the search box.

    Please refer to the attached screenshot and advice.

    Thanks

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    October 15, 2022 at 4:04 pm #414034

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but can you please provide valid WP-ADMIN Login details of your Site in the below listed format on which you are facing the issue so that we can look after the mentioned issue on your Site and assist you accordingly.

    WP-ADMIN URL:
    WP-ADMIN USERNAME:
    WP-ADMIN PASSWORD:

    Best Regards

    October 15, 2022 at 6:06 pm #414054

    shafqat.ample
    Participant

    Please find the required information below.

    October 17, 2022 at 2:40 pm #414394

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but your Theme and Core plugin isn’t updated to the latest version.

    Can you please once try to update your WoodMart theme and Core plugin to the latest version and then check back the issue again on your Site.

    If the issue still persists after updating the Theme and Core plugin, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    October 19, 2022 at 2:00 pm #414967

    shafqat.ample
    Participant

    Hi,

    An error has been showing up while trying to update the theme. Please to the attachment and advise.

    Regards

    Attachments:
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    October 19, 2022 at 4:02 pm #415004

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    In order to solve your issue please you can read and follow the instructions written in this article: https://xtemos.com/docs-topic/update-the-theme/

    If this problem is related to inconsistent file permissions specifically, then you need to contact your Hosting Provider for help. They should be able to help you with this matter.

    Best Regards.

    October 20, 2022 at 6:15 am #415151

    shafqat.ample
    Participant

    Hi,

    As per your advice, all the plugins and the theme has been updated. However, the problem still persists.

    Please do the needful.

    Thanks

    October 20, 2022 at 1:49 pm #415264

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue is now resolved. Firstly, the WoodMart Core plugin wasn’t updated on your Site to the latest version so we did that.

    Secondly, a third party Plugin named “Ivory Search” was causing the conflict on your Site. When we deactivated that the Search was working like it is shown in the Theme.

    So, it is a third party Plugin conflict not a Theme end issue.

    Best Regards

    October 20, 2022 at 2:58 pm #415285

    shafqat.ample
    Participant

    Thanks for resolving the issue. However, a change can be seen in the search option now. Earlier, the selection of category wasn’t shown.

    Anyways, the problem is resolved. Will get back in case of any other assistance is required.

    Thanks.

    October 20, 2022 at 4:50 pm #415318

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are glad that we could be of some help 🙂

    Yes, that Category Selection was already enabled on your Site under the Theme Settings but due to the third party Plugin conflict it wasn’t showing.

    If you need any further assistance you can contact us anytime.

    Thanks for contacting us.
    Have a great day !

    Topic Closed.

    Best Regards

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