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Hide the chat when the side cart is open!

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  • #414429

    hugo54
    Participant

    Hello, I would like help solving a problem on my site, recently on my site I installed the helcrunch chat and I would like to know if it is possible to hide the chat when (cart-widget-side) opens and on the product page. I’ve been talking to the helpcrunch team and they gave me these codes that allow me to hide the chat.

    Code:
    You can hide the widget by calling hideChatWidget method:

    HelpCrunch(‘hideChatWidget’);

    Force open/close chat after custom event
    If you want to open or hide HelpCrunch chat by some custom event on your page – just call openChat / closeChat methods when your event fires:

    HelpCrunch(‘openChat’);
    HelpCrunch(‘closeChat’);

    I would like help to know where to put it.
    Attached are some images showing the problem.

    Best regards:

    Hugo Dias

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    #414450

    Luke Nielsen
    Member

    Hello,

    You should contact their support again and clarify how to use these methods and where.

    Unfortunately, such customization is not covered by our support.

    Kind Regards

    #419072

    hugo54
    Participant

    Thank you for your reply. You may close this ticket.

    Best Regards
    Hugo Dias

    #419166

    Luke Nielsen
    Member

    Hello,

    If there’s anything you need, please write me or another member of our help desk team.

    Wish you all the best.

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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