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Extra content block issue

Viewing 14 posts - 1 through 14 (of 14 total)
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  • October 20, 2022 at 5:29 pm #415337

    francois
    Participant

    Hi, I’ve created a bunch of HTML blocks and I can’t seem to find them in the ‘Extra content block’ dropdown on the product page. The dropdown only seems to display the latest five HTML blocks and doesn’t let me search for more.

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    October 21, 2022 at 10:18 am #415490

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have found that you are using the old version of the theme. Please update the theme to the latest Woodmart 7.0.3 version and update all the theme plugins as well. I am sure your issue will be solved.

    Best Regards.

    October 21, 2022 at 1:13 pm #415554

    francois
    Participant

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    October 22, 2022 at 8:51 am #415785

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience, in order to solve your issue please read and follow the instructions mentioned in the following Theme Documentation link: https://xtemos.com/docs-topic/update-the-theme/

    Best Regards.

    October 23, 2022 at 7:49 am #415923

    francois
    Participant

    For anyone else who can’t update their theme due to the ‘ PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature’ problem, this worked for me:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on the “Check Again” button.
    3. Activate the theme with your purchase code again.
    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    October 23, 2022 at 7:50 am #415924

    francois
    Participant

    Regarding my original ‘Extra content block’ issue – After updating the theme to 7.0.3, the problem is still there.

    October 24, 2022 at 12:59 pm #416101

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry for the inconvenience regarding the actual concern of Extra Block Content but actually, according to the default working of the dropdown here is that when you try to select from the dropdown, the pre-suggested results of the dropdown actually only shows the latest 5 Blocks created. If you want to select a Block other than the shown ones then you need to write down their names there at least first 4 letters and then it will show those Blocks too for the selection. So, it’s not an issue we suppose but a slightly different bit of working of the dropdown here.

    Hope you can understand !

    Best Regards

    October 24, 2022 at 4:51 pm #416183

    francois
    Participant

    Hi Aizaz, if you refer to my first post, I stated ‘The dropdown only seems to display the latest five HTML blocks and doesn’t let me search for more.

    Attachment three of my original post shows you an example. Attached to this post is another example.

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    October 25, 2022 at 10:10 am #416325

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry for earlier misunderstanding and further clarity regarding the issue.

    We have now further checked this issue on your Site and found out that a third party Plugin named “JetPack” was causing the conflict in this regard. When we deactivated that and then searched for the other Blocks there under the Layout, it was showing fine: https://ibb.co/2tTNDdJ

    So, there might be some Settings of the JetPack plugin that might be causing the conflict for which you can contact the respective Plugin Support as this a third party Plugin conflict not an issue at the Theme level.

    Best Regards

    October 25, 2022 at 10:37 am #416338

    francois
    Participant

    Hi Aizaz

    In the last attachment I sent you, you’ll see that I was trying to add HTML block ‘CALCULATED_FIELDS id 20’. When I type ‘CALCULATED_FIELDS id 20’ in the search field, ‘CALCULATED_FIELDS id 23’ to ‘CALCULATED_FIELDS id 27’ are displayed. I am therefore unable to see or select ‘CALCULATED_FIELDS id 20’ or any other HTML Block starting with the name ‘CALCULATED_FIELDS’.

    October 25, 2022 at 2:07 pm #416419

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but we have again checked this concern on your Site, the other Blocks under the Dashboard >> HTML Blocks on your Site are appearing correctly to select. Specifically, the older Calculation Fields Blocks are not showing to select and as we are seeing they seem to be coming through a third party Plugin “Calculated Fields Form”. Can you please try contacting the respective Plugin Support in this regard and see what they have to say about this? Because we can’t seem to find any issue at the Theme level in this regard due to the fact that the other HTML Blocks are appearing there to select.

    Best Regards

    October 25, 2022 at 3:58 pm #416452

    francois
    Participant

    Hi

    The Calculation Fields Blocks were not generated via a plugin – I created them manually.

    I have just created 10 new dummy HTML blocks: TEST_HTML_BLOCK id 1 – TEST_HTML_BLOCK id 10.

    I first created the blocks and published them, without adding any content. After doing this, I was able to search for and see the blocks in the product ‘Extra content block’ field.

    I then added content to each block (Edit with Elementor) and added a single element to each block.

    After doing this, I once again could only view the latest five blocks created and couldn’t search for “older” TEST_HTML_BLOCK blocks.

    This is therefore not an issue with my Calculated Fields Form plugin.

    Forgive me, but I feel like you’re skimming over my issue without testing it properly. I’m pretty sure that if you create 10 blocks with similar names, as I have, and edit each one in Elementor, you will experience what I am experiencing.

    October 25, 2022 at 4:33 pm #416485

    francois
    Participant

    I’ve just renamed my CALCULATED_FIELDS HTML Blocks to semi-snake_case, by replacing spaces with an underscore character, e.g. ‘CALCULATED_FIELDS id 1’ to ‘CALCULATED_FIELDS_id_1’. I am now able to search for and view all CALCULATED_FIELDS HTML Blocks in the ‘Extra content block’ field.

    October 26, 2022 at 10:11 am #416611

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are Sorry for the earlier inconvenience but we weren’t skipping out your issue, we were responding to you with the functionality that we are seeing on your Site.

    Nevertheless, we are glad to hear that you were able to find out a way out for this concern and resolve your issue yourself. You are great !

    The issue might be happening because of the Id words with numbers as your Block Name (just like you mentioned) because as you know the Blocks themselves have the IDs that are automatically generated after their creation. So, this can be a reason for this.

    If you need any further assistance, we are always here for your help !

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.

    Best Regards.

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