Thankyou page empty

Hello,

So we have confirmed the issue from our Test Site, the default Thank You page is appearing fine. Here you can check our Test Site: https://blackpearlspro.com/woodmart_support/checkout/order-received/11498/?key=wc_order_PcF3QLTjGpsfy

So, this clears the fact that the issue is not at the Theme level.

It seems that you are currently using Staging platform through a third party which is why it is not working correctly on your Site because some of the Customers faced this in their Staging platform but not in actual Development platform. So, can you please once try it on a real Live Domain other than the Staging one and then check back the issue again. Hopefully, you won’t find the issue again.

Best Regards

Hello,

Your Site Checkout page has a mandatory VAT Number to add which we don’t have to check the issue on your Site. Could you please share a VAT Number in the Private Content field of this Forum for any of the Countries that you have enabled on your Site for the Checkout page so that we can check the Thank You page issue?

Also, please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello,

Your issue has been solved. I have enabled the Theme Settings >> Shop >> Enable the Default “Thank you page” content option.

https://ibb.co/X2LMQgJ

Best Regards

Hello,

Can you please share the WP admin login details of the live site so I will check and solve the issue? Please make sure that after making the changes, you should delete the cache from the site.

Best Regards.

Hello,

Your issue seems to have been resolved now: https://ibb.co/Q8TtfhG

Please check back your Site after completely clearing the browser and server cache.

Best Regards

Hello,

We are glad that it worked out for you 🙂

Nothing unique. We just turned off and then again on the Thank You page option under the Theme Settings then removed the Cache and checked back the Page again, it worked.

Best Regards.