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Bug in shopping cart right side option

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 2, 2022 at 8:25 pm #418191

    chaucachavez
    Participant

    Hello After going back with the browser, the products in the shopping cart are not displayed. How do I fix? I share video.

    https://gatitosygatitas.pe/Bug_Woodmart.webm
    https://woodmart.xtemos.com/demo-retail/demo/retail/

    November 3, 2022 at 1:18 am #418229

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 3, 2022 at 4:44 pm #418443

    chaucachavez
    Participant

    I send the access credentials. Stay tuned

    November 4, 2022 at 6:59 pm #418761

    Elise Noromit
    Member

    Hello,

    Most likely, the customization in the child theme causes the problem: https://gyazo.com/0fa2e53de89789fd0e5253c10fe5a74c

    As you can see on the screen, the cart is not empty when I press the back button.

    In order to detect the source of the problem, you need to save separate functions.php code, then clear functions.php and add snippet by snippet checking the site to detect which one causes the issue.

    If you have any questions please feel free to contact us.

    Best Regards

    November 5, 2022 at 4:55 am #418836

    chaucachavez
    Participant

    Hello,

    You did not understand my reported problem.

    1. Add any product to cart. Ex. iPhone.

    2. Click on link see cart

    3. Go back in browser

    4. There are no products in the cart. BUG. The Iphone should be added.

    It is not necessary to enter my wp-admin portal, the error can be seen on the woodmart DEMO site

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    November 7, 2022 at 4:58 pm #419284

    Elise Noromit
    Member

    Hello,

    Our developers have checked and see that the problem is caused in Woocommerce.

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)