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Single Product Layout Page – Elementor Server Error (Error 500)

Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • November 3, 2022 at 11:28 am #418313

    chuananz
    Participant

    Hi there,

    We tried to updated our Single Product Layout Page using Elementor Page Builder but there is an error that appears “Server Error (Error 500)”. We have deactivated all other plugins, except the one required, but still there is an error.

    We reached out to our hosts and it seems like there is an error with the theme as seen in the error logs. Could you kindly check asap as we would like to edit the Single Page layout at the earlier.

    Thank you.

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    November 3, 2022 at 11:55 am #418323

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    November 3, 2022 at 11:59 am #418325

    chuananz
    Participant

    Hi there,

    We tried disabling all plugins that not related to the theme but the error still persists. Kindly access our admin to check. This only happens for the Single Product Page Layout currently.

    Kindly let us know asap once it is fixed. Thank you.

    Thank you.

    November 3, 2022 at 12:00 pm #418326

    Artem Temos
    Keymaster

    Please, send us your FTP access also.

    Kind Regards

    November 3, 2022 at 12:04 pm #418330

    chuananz
    Participant

    Kindly check and let us know if you have further enquiries. Thank you.

    November 3, 2022 at 1:03 pm #418339

    Artem Temos
    Keymaster

    Hello,

    It looks like you are trying to use our Layouts elements in Elementor PRO layouts. They can work with our theme layouts builder only.

    Kind Regards

    November 3, 2022 at 1:32 pm #418354

    chuananz
    Participant

    Could you clarify this? Maybe send us a video of the elements affected?

    If we purchase Elementor Pro, will this work?

    November 3, 2022 at 3:10 pm #418392

    Artem Temos
    Keymaster

    Sorry for the confusion. Actually, you used our elements to save them as template here https://gyazo.com/dd209f757352630ed5b848a0e43e127e
    Unfortunately, you can’t use them anywhere outside of our Layouts builder.

    Kind Regards

    November 3, 2022 at 3:31 pm #418401

    chuananz
    Participant

    Hi,

    Does it mean that we will need to delete the template to remove the error? Could you be sure on this?

    On another note, it seems like the breadcrumb on the top of the Single Product page appears sometimes and other times it is not present. Could you please check on this?

    Thank you.

    November 3, 2022 at 5:26 pm #418458

    Artem Temos
    Keymaster

    Hello,

    Yes, just remove this template and test how it works.

    Please, send us a link where we can see the breadcrumbs issue.

    Kind Regards

    November 3, 2022 at 7:00 pm #418481

    chuananz
    Participant

    1. We have deleted the template (now in trash) but the error still shows. Could you check on your end? This is important to us as we will need to edit the product page as an ecommerce store.

    2. For example, the breadcrumb shows in link 1 but does not show in link 2. (see private content) You may click around different product pages and you will see the issue as well. Some product pages shows, while others doesn’t. Kindly assist asap.

    • This reply was modified 1 year, 12 months ago by chuananz.
    November 4, 2022 at 5:30 am #418565

    chuananz
    Participant

    Hi there, could we check if you manage to check on the above message asap?

    November 4, 2022 at 11:57 am #418625

    Artem Temos
    Keymaster

    It seems to happen due to Yoast SEO plugin. Please, update the plugin to the latest version and check how it works. Let us know about the result.

    Kind Regards

    November 5, 2022 at 6:36 pm #418943

    chuananz
    Participant

    Hi,

    Thank you, it worked.

    When editing the Single Product Page Layout, we added the “Recently Viewed Products” product grid/carousel. However, we noticed that the recently viewed products only shows when the user is logged in. Could we have it such that the recently view product shows even when the user is not logged in ?

    Thank you.

    November 7, 2022 at 10:06 am #419140

    Artem Temos
    Keymaster

    Hello,

    We just tested your website without being logged in and this element is displayed correctly on the product page https://gyazo.com/fee031f30f6aafe6f16026a9d7cb3a39

    Kind Regards

    November 7, 2022 at 5:27 pm #419297

    chuananz
    Participant

    Hi there, could you please try again by using an incognito browser? It seems to be not appearing on our end.

    Please check and let us know. Thank you.

    November 7, 2022 at 6:07 pm #419317

    Artem Temos
    Keymaster

    Please, disable the cache on the server. When we try to edit some files we don’t see any changes on the website.

    Thank you

    November 8, 2022 at 1:21 pm #419531

    chuananz
    Participant

    Hi there, we have disabled cache. Could you please try again?

    November 8, 2022 at 1:36 pm #419536

    Artem Temos
    Keymaster

    Now it works in the incognito tab as well. Here is a screenshot https://gyazo.com/61ecb77abcc098d2e00b1430aeae2339

    Kind Regards

    November 10, 2022 at 10:26 am #420024

    chuananz
    Participant

    Yup, it only works if we turn off caching on our hosting. However, we will need to turn on caching for better performance. Is there a way to show the recently viewed products with caching on without the user logging in?

    We tried enabling the “Update the AJAX on page” option but it does not work.

    Thanks.

    November 10, 2022 at 12:24 pm #420065

    Artem Temos
    Keymaster

    Sorry, but your cache somehow affects this and even with an AJAX request, it doesn’t work. Try to use the WP Rocket cache plugin instead and see how it works.

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