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The cart page shows a white screen if a certain product is placed in the cart

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  • November 3, 2022 at 9:42 pm #418508

    fh.user
    Participant

    hello, we are experiencing a problem in the cart, after some changes have been made to variations of a product. Basically, if you put a certain product in the cart, the page returns a white screen. You can try to verify the problem.

    Thanks in advance for your assistance.

    November 4, 2022 at 3:54 am #418549

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

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Viewing 2 posts - 1 through 2 (of 2 total)