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Compare Products no longer working

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • November 5, 2022 at 4:31 pm #418929

    forusp
    Participant

    After updating the site to the latest Elementor and Woodmart versions, the compare products page is no longer working.
    We tried removing the element for compare and replacing it, but it keeps displaying [woodmart_compare] as text and not displaying the compare page anymore. We disabled the compare functionality for now.

    November 6, 2022 at 7:37 am #418996

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 6, 2022 at 5:24 pm #419027

    forusp
    Participant

    I put the details in the private information. You have permission to disable plugins.

    November 7, 2022 at 5:56 am #419094

    Elise Noromit
    Member

    Hello,

    Could you check the access I cannot log in.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    November 7, 2022 at 10:18 am #419144

    forusp
    Participant

    I disabled everything (except the plugins mentioned) and switched to parent theme, but still have the same issue.

    November 8, 2022 at 4:12 am #419418

    Elise Noromit
    Member

    Hello,

    Could you kindly check the access, I cannot pass the fist stage of the block.

    Best Regards

    November 8, 2022 at 10:52 am #419489

    forusp
    Participant

    I disabled the extra security. You should be able to reach the login page now.

    November 9, 2022 at 5:14 am #419684

    Elise Noromit
    Member

    Hello,

    You have not updated plugins in Appearance > Install plugins, please do it every time you update the theme: https://gyazo.com/fb29569c67a9958c11f53c392c562d7a

    The Compare page works: https://gyazo.com/933388a93cc15c3d3cfa96a597a40e61

    Best Regards

    November 9, 2022 at 12:49 pm #419777

    forusp
    Participant

    There is no Appearance > Install plugins on the live site (was never there). There is a Plugins>Install plugins. The second one is probably Woodmart Core, but I cannot use install (it does nothing) and update gives me an error (nothing to install).
    I added screenshots.

    So I have no way to update Woodmart Core to the .35 version… Any suggestions?

    Attachments:
    You must be logged in to view attached files.
    November 10, 2022 at 5:42 am #419984

    Elise Noromit
    Member

    Hello,

    Please have a look at the screen: https://gyazo.com/d87ef3330b6eef19b5f1b75c00577715

    You will know where to update for future updates.

    If you have any questions please feel free to contact us.

    Best Regards

    November 10, 2022 at 2:02 pm #420117

    forusp
    Participant

    As mentioned in the previous post, that link is not there on the live site.

    Attachments:
    You must be logged in to view attached files.
    November 11, 2022 at 4:55 am #420266

    Elise Noromit
    Member

    Hello,

    You hover Dashboard > Plugins.

    Please hover the Dashboard > Appearance > Install plugins.

    If you have any questions please feel free to contact us.

    Best Regards

    November 11, 2022 at 9:55 am #420308

    forusp
    Participant

    No, I am hovering Appearance. I added another screenshot. There is no way to update plugins there and in general plugins I cannot update the Woodmart Core.

    Attachments:
    You must be logged in to view attached files.
    November 12, 2022 at 3:58 am #420527

    Elise Noromit
    Member

    Hello,

    Please have a look at the screen: https://gyazo.com/5ff406852d7aa1e7dad1067c3f842e20 it is made from your site.

    If you have any questions please feel free to contact us.

    Best Regards

    November 13, 2022 at 4:24 pm #420719

    forusp
    Participant

    Hi,

    Again, that is the staging environment staging12. On the live site it is not there (as can be seen in the screenshot).

    November 14, 2022 at 5:30 pm #421020

    Elise Noromit
    Member

    Hello,

    Please insert the live site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 22, 2022 at 2:32 pm #422795

    forusp
    Participant

    We managed to solve the issue. Thanks!

    November 23, 2022 at 3:47 am #422976

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Wish you a wonderful day!

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