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Product Code not activating

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  • November 6, 2022 at 7:02 am #418993

    dilloncassesse
    Participant

    When running setup wizard it asks for my product code. I add it and it fails to register.

    “The license key is not valid or already expired”

    Product code is attached to my XTEMOS account. Please advise.

    November 7, 2022 at 10:52 am #419154

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send your purchase code using the Private content field also.

    Thank you in advance

    November 7, 2022 at 8:50 pm #419357

    dilloncassesse
    Participant

    Let me know what you find out, looks like the product code isn’t working.

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    November 8, 2022 at 10:17 am #419478

    Artem Temos
    Keymaster

    Hello,

    Sorry for the inconvenience. We have fixed the issue with our API server and activated the theme for you.

    Feel free to contact us if you have any further questions.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)