Hello,

Could you please once take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Along with that, please share your CPANEL Login details too so that we can look after this issue correctly:

CPANEL URL:
CPANEL USERNAME or EMAIL:
CPANEL PASSWORD:

Best Regards