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Headers builder issue after update Woodmart theme from 6..5.2 to 7.0.3

Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 10, 2022 at 8:31 pm #420228

    [email protected]
    Participant

    hi,

    after updating woodmart theme from 6..5.2 to 7.0.3, in the Headers builder, the element modification icons no longer appear correctly (see attached image), making it impossible to edit the header;
    what happened?

    thank you

    November 10, 2022 at 8:32 pm #420229

    [email protected]
    Participant

    …sorry attach was missing…

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    November 11, 2022 at 12:23 am #420248

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site will be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    November 13, 2022 at 10:30 pm #420744

    [email protected]
    Participant

    hi,
    thanks for the answer,
    I tried to deactivate all the plugins, but the problem persists;
    i also tried to update Woodmart to the latest rel. 7.0.4 but headers builder doesn\’t work;

    please in extra info you find the admin access to the test version of the site for your verification (of course you can deactivate plugins);

    thank you

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    November 14, 2022 at 10:22 am #420853

    Artem Temos
    Keymaster

    Hello,

    We just tested this on your website and it works correctly for us https://gyazo.com/638dc74f591dc3a7f6cd29b9638053ff
    Please, clear your browser cache and test check from your end.

    Kind Regards

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