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Need refund

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  • November 12, 2022 at 3:38 pm #420600

    non
    Participant

    Hi Support
    I need refund The Woodmart Theme

    Sent ticket for my refund but no one respone me https://xtemos.com/refund-policy/

    November 13, 2022 at 7:51 am #420664

    Elise Noromit
    Member

    Hello,

    The round is considered and approved by the ThemeForest.

    May we know the difficulties you have faced? We will try to help you in resolving the issue.

    I have checked your messages and I see a contact regarding Adobe font not working. I have provided the manual, did you try to follow the instruction? Could you kindly advise what the difficulties?

    Do you have files in the proper format?

    Best Regards

    November 14, 2022 at 6:24 am #420802

    non
    Participant

    I don’t have a problem with font. The font problem has fixed.

    I want a refund because I think this theme is not suitable for me.
    Of course, your theme is great for E-Commerce. But some option and some features I don’t like it and can’t customizable

    I really sorry for my refund. for your refund policy please consider me

    thank you

    • This reply was modified 1 year, 11 months ago by non.
    November 15, 2022 at 5:33 am #421141

    Elise Noromit
    Member

    Hello,

    Could you kindly share the difficulties you have faced?

    You will definitely get a refund. We would like to assist you and you will see the wide range of options that would impress you.

    We are here to help.

    Best Regards

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