Stock Status not showing on variable product for visitors but do for admin users

This topic has 3 replies, 2 voices, and was last updated 2 years ago by Aizaz Imtiaz Awan.

Viewing 4 posts - 1 through 4 (of 4 total)

Author

Posts
November 14, 2022 at 5:12 am #420791
CatherineTMH
Participant
Anomaly with the stock status label i.e. “2 in stock” and “out of stock” NOT showing on the single product page for variable products (only), and only when logged out and looking as a visitor. It does show when logged in as an administrator.

Cleared cache/CDN/Varnish etc, updated theme/WC etc, and deactivated plugins, and still the issue persists.

Refer to screenshots.
- This topic was modified 2 years ago by CatherineTMH.
Attachments:
You must be logged in to view attached files.
November 14, 2022 at 2:48 pm #420938

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry to hear about the inconvenience but we have confirmed from the Test Site, the Stock Status for Variable Products are previewing fine with and without Login. You can see for yourself on one of our Products from Test Site: https://blackpearlspro.com/woodmart_support/product/new-variable-product/

On your Site, can you please once confirm if you have disabled the option Login to see add to cart and prices under the Theme Settings > Shop > Hide add to cart and price: https://ibb.co/xXV47tR

If you have already disabled that and are still facing the issue, then please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

November 14, 2022 at 10:38 pm #421085

CatherineTMH
Participant

Hello there – the link you showed me doesn’t show the stock level? Refer to screen shot of what I see.

I am a logged out visitor to that page. Refer to screenshot.

Unless the stock label is showing somewhere else?

Attachments:
You must be logged in to view attached files.

November 15, 2022 at 12:24 pm #421209

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry to say but there was some misconfiguration afterwards with the Variable Product link that we sent to you earlier.

Here is the new one that we created with the Stock Quantity defined in it and showing Stock Status fine: https://ibb.co/17g1NrS

Here is the New Variable Product link from the Test Site: https://blackpearlspro.com/woodmart_support/product/random-variable/

Also, we have defined the Stock under the area where the Variations are created (i.e. Product Data): https://ibb.co/2KT4tJW

On your Site there might be some third party Plugin causing the conflict. So, please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

Best Regards
Author

Posts