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Hello i fount the erorr in woodmart theme in place order button

Viewing 23 posts - 1 through 23 (of 23 total)
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  • November 16, 2022 at 12:09 am #421380

    abouelgoukh9
    Participant

    Hello i have a tabby payment plugin when i choose tabby payment the place order button not working i make a stage site then i deactivate all plugin and the erorr not solvet i trying with another theme and its works this means the erorr from your theme and this an erorr logs
    Please solve this problem this a private chat? I download here user name and password for my admin panel?

    The following were the errors being logged related to woodmart theme and plugin.
    [Tue Nov 15 20:40:57.702172 2022] [proxy_fcgi:error] [pid 12114:tid 140181357197056] [client 92.96.90.172:0] AH01071: Got error ‘PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-1.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-2.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-3.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-3.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734’, referer: https://wordpress-850508-3010537.cloudwaysapps.com/checkout-2/
    ^X^C
    10:58 pm
    Just now.

    Write a reply…

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    November 16, 2022 at 3:20 am #421404

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    November 16, 2022 at 7:56 pm #421671

    abouelgoukh9
    Participant

    I uploaded the store front theme and it works well
    The erorr is from woodmart theme
    Please fix this problem i put in last chat admin password in private content
    And also the compare not works in theme

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    November 17, 2022 at 6:06 pm #421895

    abouelgoukh9
    Participant

    Please answer me

    November 18, 2022 at 3:54 am #421975

    Elise Noromit
    Member

    Hello,

    The screen contains the site URL which is different from the one you provided access to.

    Most likely the problem is caused by the authenticator you have on the site: https://gyazo.com/3d047134d3740fb4cc7bb8d550b15bff

    If you have any questions please feel free to contact us.

    Best Regards

    November 18, 2022 at 5:28 am #421994

    abouelgoukh9
    Participant

    No the screen shot from stage site i make test on stage site
    Only i active theme plugin on it and tabby payment plugin
    Tabby payment not working on woomart theme when i change theme to storefront
    Tabby payment working the erorr is in place order button with tabby payment
    I will attached the stage site credentials
    And original site credentials
    The original site in private content
    aboelgoukh.com.eg

    November 18, 2022 at 5:32 am #421995

    abouelgoukh9
    Participant

    Cloudways server support sent me this erorr log
    The following were the errors being logged related to woodmart theme and plugin.
    [Tue Nov 15 20:40:57.702172 2022] [proxy_fcgi:error] [pid 12114:tid 140181357197056] [client 92.96.90.172:0] AH01071: Got error ‘PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-1.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-2.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-3.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734PHP message: PHP Warning: file_get_contents(https://wordpress-850508-3010537.cloudwaysapps.com/wp-content/uploads/2022/10/accessories-infobox-3.svg): failed to open stream: HTTP request failed! HTTP/1.1 401 Unauthorized\r\n in /home/850508.cloudwaysapps.com/kpeaptkxkd/public_html/wp-content/plugins/woodmart-core/post-types.php on line 734’, referer: https://wordpress-850508-3010537.cloudwaysapps.com/checkout-2/
    ^X^C

    November 19, 2022 at 8:57 pm #422278

    abouelgoukh9
    Participant

    Please solve the problem i open the ticket from 16 November and until no the issue not solved

    November 21, 2022 at 10:20 am #422415

    Artem Temos
    Keymaster

    Hello,

    The error in the log is not related to the checkout button.
    Please, disable all external plugins temporarily and let us know what exactly is wrong with that button.
    When we tried to complete a checkout the button worked correctly. Here is a screenshot https://gyazo.com/4fc1f264b088aec98f7a1fa20c6cbf6a

    Kind Regards

    November 21, 2022 at 5:03 pm #422588

    abouelgoukh9
    Participant

    I disabled all the plugin excepr theme plugin the screen shot you send the place order button work with all payment but when i choose tabby payment not working

    November 21, 2022 at 5:04 pm #422589

    abouelgoukh9
    Participant

    I disabled all the plugin excepr theme plugin the screen shot you send the place order button work with all payment but when i choose tabby payment not working
    You choose cadh on delivery
    The erorr when you choose tabby payment

    November 21, 2022 at 5:21 pm #422594

    Artem Temos
    Keymaster

    Please, keep all plugins that are not related to our theme temporarily turned off. Enable the payment plugin only.

    November 21, 2022 at 5:32 pm #422601

    abouelgoukh9
    Participant

    I aredy make this on stage site iwill attached the screen shot you can see the satge site from here iwill attached in private content

    November 21, 2022 at 5:39 pm #422602

    Artem Temos
    Keymaster

    Please, disable authentication on this website because it may affect this https://gyazo.com/bca496beb3a06315c31c8607a666a4e7

    Kind Regards

    November 21, 2022 at 5:53 pm #422603

    abouelgoukh9
    Participant

    I disabled it you can go to url now

    November 22, 2022 at 10:29 am #422704

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we can’t enter your admin dashboard using the password you provided https://gyazo.com/c49bb36bc522d1981ccc247720c2d93e

    Kind Regards

    November 22, 2022 at 3:12 pm #422805

    abouelgoukh9
    Participant

    Login with this in private content

    November 22, 2022 at 3:27 pm #422820

    Artem Temos
    Keymaster

    Hello,

    We switched to the parent theme, and now it works correctly. Please, test it from your end https://gyazo.com/7a4013c3a90e8a580c485ab5781497c7

    Kind Regards

    November 22, 2022 at 3:33 pm #422829

    abouelgoukh9
    Participant

    Why its not from my side you make update on original site or stage
    Please update to original site from here
    In private content

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    November 22, 2022 at 3:41 pm #422833

    Artem Temos
    Keymaster

    We didn’t change anything. Just switch to the parent theme and test how it works on your live website.

    November 22, 2022 at 3:43 pm #422835

    abouelgoukh9
    Participant

    How can i make this change i test now in vhange site but it is not work

    November 22, 2022 at 11:31 pm #422946

    abouelgoukh9
    Participant

    Thanks i change my original site to parent and its work

    November 23, 2022 at 10:22 am #423038

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

    Kind Regards

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