Home Forums WoodMart support forum Single products not loading. Reply To: Single products not loading.

#421532

Hello,

Firstly, we want to Apologize for any sort of inconvenience that you had to go through on your Site.

Secondly, there is a reason that we mentioned that the things are working fine at the Theme level and there are no issues at the Theme level because the Test Site is the place where we check the issues to confirm if there are any issues occurring at the Theme level or not. So, when we check your mentioned issues on our Test Site and they are not occurring there so this clears the fact that issue is specifically on your Site and there can be multiple reasons for that either third party Plugins conflict, some Settings issue or some Cache issue. So, regarding the Single Product Layout concern on your Site, when we deactivated the third party Plugins on your Site and then checked back the Custom Single Product Layout, it was working fine by then.

So, at that moment it cleared the fact that it was not the Theme end issue but some third party Plugin was causing the conflict. So, that’s why we thought now to make you understand a bit regarding these. Hope you won’t mind and understand the situation here.

Now, regarding the Filters you have mentioned that “My WOODMART WOOCOMMERCE LAYERED NAV filter is working on my website”. So, by that you mean that the Filters shouldn’t work on your Site? Is it what you are referring to?

Because we have confirmed further on your shared URL, the Filters seem to be working fine.
Please check the following Video for reference in this regard: https://www.veed.io/view/42d80647-5709-4bb2-a7b8-8a9880c879ee

Best Regards