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Can’t edit with elemntor

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  • #421719

    webmore
    Participant

    Hello, can you check my website? There is some bug , I can’t edit with elementor on the homepage.

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    #421848

    Hello,

    Sorry to say but your WoodMart Theme and WoodMart Core plugin isn’t updated to the latest version. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35.

    Can you please once try to update your WoodMart theme and Core plugin to the latest version by following the given Theme’s Documentation link: https://xtemos.com/docs-topic/update-the-theme/ and then check back the issue again on your Site.

    If the issue still persists after updating the Theme and Core plugin, then please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    #426805

    webmore
    Participant

    Alright thanks, currently can access the elementor.

    #426881

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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