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COMPARE NOT WORKING

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  • November 18, 2022 at 1:37 pm #422067

    [email protected]
    Participant

    Hello support team,

    After the last theme update the compare page is not working!

    Could you check please why?

    I had the same issue with wish list as well, but after redoing it worked. Also there appear to be an issue when making any changes in the theme settings the theme doesn’t load correct and pages appear to be broken and I can fix the issue by using Elementor to edit any page and after clicking update the theme is loading properly with all elements in place.

    Regards,
    Marcello Alves

    November 18, 2022 at 3:52 pm #422097

    Luke Nielsen
    Keymaster

    Hello,

    Please apply this email for authentication.

    I look forward to hearing from you.

    Kind Regards

    • This reply was modified 2 years, 2 months ago by Luke Nielsen.
    November 18, 2022 at 4:07 pm #422098

    [email protected]
    Participant

    Hello Luke,

    New email has been applied, you should be able to login now!

    Regards,

    Marcello

    • This reply was modified 2 years, 2 months ago by Luke Nielsen.
    November 18, 2022 at 5:39 pm #422111

    Luke Nielsen
    Keymaster

    Hello,

    You have edited the “Compare” page in the wrong way, this page should not be edited via page builder.

    https://monosnap.com/file/WWspbD2FWwfKYKhoQg92jKSR1C4Q0A

    Just define this shortcode in the default text area of WordPress and the “Compare” page will appear:

    https://monosnap.com/file/TpwE1dqHYyHS0uySCSVuv5HhbvNRoy

    Let me know if you have any questions, I’d be happy to answer them.

    Kind Regards

    November 19, 2022 at 12:37 am #422160

    [email protected]
    Participant

    Hello Luke,

    Thank you for your message!

    However it did not work as you described!

    Could you fix this issue please?

    Regards,
    Marcello

    November 21, 2022 at 11:21 am #422446

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    Please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you.

    Kind Regards

    November 21, 2022 at 1:32 pm #422499

    [email protected]
    Participant

    Hello Luke,

    Sure, you have permission to deactivate plugin’s and switching parent theme!

    Regards,
    Marcello

    November 21, 2022 at 5:55 pm #422604

    Luke Nielsen
    Keymaster

    Hello,

    After updating the “Woodmart core” plugin, the “Compare” page started to work well.

    https://monosnap.com/file/DZ5CUb5IUPvjoyfcw2cYxLw2Rvlu1X

    Thanks for your time and have a great day.

    Kind Regards

    November 23, 2022 at 7:52 pm #423275

    [email protected]
    Participant

    Hello Luke,

    Thank you very much for your support!

    Regards,
    Marcello Alves

    November 24, 2022 at 11:49 am #423405

    Luke Nielsen
    Keymaster

    You are welcome.

    If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

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