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Issues with Browser

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  • Author
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  • #422226

    BegVK
    Participant

    Hi there,

    If we look at our website and the product page on Mozilla Firefox then we can scroll within the product page.

    But on Safari and Google Chrome you can’t scroll down. Please help us in this case.

    KR

    #422310

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #424467

    BegVK
    Participant

    Hi there!

    i ve checked everything the issue comes from WP Rocket.

    KR

    #424562

    Hello,

    We are glad you have solved the issue.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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