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icon not showing

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • November 21, 2022 at 6:56 am #422378

    eko.riyadi
    Participant

    hello, can you help me with the icon not showing?

    https://prnt.sc/hUeYtvt9ye8g
    https://prnt.sc/c_O3ELZi5nop

    November 21, 2022 at 7:07 am #422382

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide the login URL.
    The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    If you have any questions please feel free to contact us.

    Best Regards

    November 21, 2022 at 7:13 am #422385

    eko.riyadi
    Participant

    I have included login access in private messages, and the general settings already use https

    November 21, 2022 at 5:31 pm #422597

    eko.riyadi
    Participant

    hello can you help me?

    November 23, 2022 at 3:10 am #422968

    Elise Noromit
    Member

    Hello,

    The screen does not contain the access, please insert the access into the Private area so that I could copy and paste to avoid the script.

    Best Regards

    November 28, 2022 at 5:06 am #424215

    eko.riyadi
    Participant

    can you help me fix it by logging in to my website admin?

    I sent an account to enter in a private message

    November 29, 2022 at 3:26 am #424541

    Elise Noromit
    Member

    Hello,

    Could you kindly provide the FTP access our developers need to check deeper to detect the reason.

    If you have any questions please feel free to contact us.

    Best Regards

    November 29, 2022 at 10:06 am #424600

    eko.riyadi
    Participant

    I sent an ftp account via private message

    November 30, 2022 at 5:23 am #424890

    Elise Noromit
    Member

    Hello,

    Could you kindly check the FTP access? I cannot log in.

    Best Regards

    December 2, 2022 at 8:11 pm #425813

    eko.riyadi
    Participant

    login successfully using filezilla,

    December 3, 2022 at 5:56 am #425874

    Elise Noromit
    Member

    Hello,

    Please check if you have any blocks by county or IP for entering.

    Best Regards

    December 6, 2022 at 4:49 am #426486

    eko.riyadi
    Participant

    on the server there is a firewall, can you provide the ip used?

    December 7, 2022 at 3:06 pm #427033

    eko.riyadi
    Participant

    I have moved the website to a special server, access to the server is in a private message

    December 8, 2022 at 1:41 am #427162

    Elise Noromit
    Member

    Hello,

    Please whitelist this

    If you have any questions please feel free to contact us.

    Best Regards

    December 9, 2022 at 6:28 am #427521

    eko.riyadi
    Participant

    does not use a firewall, so it can be freely accessed

    December 10, 2022 at 6:33 am #427809

    Elise Noromit
    Member

    Hello,

    Unfortunately, sitting is not workable now.

    Please check and let us know when we can investigate.

    Best Regards

    December 13, 2022 at 5:45 pm #428525

    eko.riyadi
    Participant

    i can login to the server

    December 14, 2022 at 7:58 pm #428907

    eko.riyadi
    Participant

    I have solved the problem

    December 15, 2022 at 2:52 am #428935

    Elise Noromit
    Member

    Hello,

    We are glad you have solved the issue.

    If you have any questions please feel free to contact us.

    Best Regards

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