Typography is not working as expected

This topic has 10 replies, 2 voices, and was last updated 6 years, 9 months ago by Artem Temos.

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February 26, 2018 at 2:38 pm #42317

philanthropy.gr
Participant

Hello there,

Firstly, very nice theme, very nice work.
However, we have a serious issue.
Typography is not working as expected. There are no options at all, as you can see in the image attached.
We have disabled all plugins and only leave active the plugins of the theme.
Nothing solves it.

I kindly ask your support.

Kind regards,
Nikolas
philanthropy.gr ltd.

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February 26, 2018 at 3:30 pm #42328

Artem Temos
Keymaster

Hello,

Thank you so much purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Kind Regards
XTemos Studio

February 26, 2018 at 4:05 pm #42340

philanthropy.gr
Participant

Hello again,

thank you for your response.
Ok I have created an account for you, in private you have the credentials, and disabled all plugins.
To view the error in firebug, go to theme options -> typography and on the search field on top (search for options) type “font” and click second result “text font”. This will show up the error:
TypeError: $el.offset(…) is undefined[Learn More] admin.js:535:38
isInViewport https://www.aissofashion.com/wp-content/themes/woodmart/inc/assets/js/admin.js:535:38
select/< https://www.aissofashion.com/wp-content/themes/woodmart/inc/assets/js/admin.js:507:35

Kind regards,
Nikolas

February 26, 2018 at 4:08 pm #42342

Artem Temos
Keymaster

Strange, could you please provide us your FTP access as well?

February 26, 2018 at 5:45 pm #42353

philanthropy.gr
Participant

Hello again,
yes, here it is in private.
Could you just try to upload the theme from your repository,
maybe the zip we got from themeforest is damaged?

February 26, 2018 at 6:58 pm #42371

Artem Temos
Keymaster

You just need to download the latest version from ThemeForest and re-upload (reinstall) the theme since you have a lot of files missed.

February 26, 2018 at 9:53 pm #42396

philanthropy.gr
Participant

Hello again,
I am glad we got a way out, so my suspicion was right, but the cause remains unknown.
I did not install the .zip but the directory. SFTP transfer, no failed transfers.
Anyway, I will try again and let you know.
Kind regards,
Nikolas

February 26, 2018 at 10:13 pm #42399

philanthropy.gr
Participant

Hello gain,
good news,
after I downloaded the files again, I did not upload the directory, but unziped the .zip and uploaded this directory. Now it works.
Just being curious I checked.
This is my finding:
[root@iocaste woodmart]# find -mmin -60
./inc/third-party/options/ext/custom_typography/typography
./inc/third-party/options/ext/custom_typography/typography/googlefonts.php
./inc/third-party/options/ext/custom_typography/typography/field_typography.php

Therefore, we are good.
It seems that the transfer missed these the first time?
In that case, my apologies.

Thank you for your kind support though!

Kind regards,
Nikolas

February 27, 2018 at 7:19 am #42428

Artem Temos
Keymaster

Hello,

Yes, files that correspond to the typography fields were missed. We are glad that you solved it 🙂

Regards

February 27, 2018 at 5:23 pm #42646

philanthropy.gr
Participant

By the way, the more we discover you theme, the more we appreciate it. With your kind support it can claim a top place in themeforest as I see it by now. We will give you a top rating after we finish working with it, soon – first make sure it is worth more than 5 stars as it seems. Congratulations and keep it up.

February 27, 2018 at 8:10 pm #42663

Artem Temos
Keymaster

Thank you very much for your kind words 🙂 Don’t forget to check our latest 2.0 update, hope you will like it!
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