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visual conflict

Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 25, 2022 at 1:46 am #423708

    Nicosa
    Participant

    Hello,

    Attached screenshot with a class that is present in the side column.

    Apparently it is a class belonging to the theme.

    Thanks in advance ,

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    November 25, 2022 at 2:15 pm #423831

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience, we certainly haven’t faced such an issue yet related to Filters under the Theme. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check these concerns on your Site and help you out accordingly.

    Best Regards

    November 25, 2022 at 6:59 pm #423911

    Nicosa
    Participant

    Thanks for your feedback,

    I enclose my login credentials in the private area

    November 26, 2022 at 11:22 am #423994

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please once try checking with the Parent Theme activated first? If it gets resolved, it seems that there is some issue with your Child Theme customization then you need to reconsider that.
    If the issue persists, then once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    As your Site is Live, we are suggesting these changes to you to try first.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    November 26, 2022 at 11:26 am #423995

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Also, before doing the above steps please once make sure that you have also defined the Colors for the Color Attribute values that you have created on your Site under the Dashboard > Products > Attributes > Color Attribute > configure terms.

    November 26, 2022 at 1:40 pm #424010

    Nicosa
    Participant

    Hello,

    Thanks for your feedback,

    It seems to work fine again without any modification on my part.

    November 26, 2022 at 1:40 pm #424011

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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