Unable to tap on “Sort by…” icon

This topic has 4 replies, 2 voices, and was last updated 1 year, 12 months ago by Luke Nielsen.

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November 25, 2022 at 10:15 am #423755

admin16
Participant

When the Shop page displays on a mobile phone, the section “Sort by…” (in the top-right corner) becomes a two-direction icon. But I cannot tap or click on it to show the “Sort by…” list.
I’ve tried with some different mobile phone models and the responsive mode of PC’s web browsers (Edge Chrome, end Firefox). Yet, it’s still not working.
Please help.
Thank you.

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November 25, 2022 at 11:17 am #423782

Luke Nielsen
Keymaster

Hello,

Thank you for reaching out to us!

Please disable all plugins that are not related to the theme and provide the access to the admin dashboard so I can check what is wrong there.

I look forward to hearing from you.

Kind Regards

November 26, 2022 at 3:29 am #423943

admin16
Participant

I’ve disabled all plugins except WooCommece then I the issue is solved.
I will check one by one plugin and let you know.
Thank you.

November 28, 2022 at 7:28 am #424230
admin16
Participant
Hi there,
Plugins do not cause the issue.
I explored that if I add to the header an HTML block which contains row and column [vc_row][vc_column][/vc_column][vc_row], the issue occurs.
We can close this support ticket.
Thank you.
- This reply was modified 1 year, 12 months ago by admin16.
November 28, 2022 at 11:17 am #424279

Luke Nielsen
Keymaster

Glad that you sorted this out.

Always remember that you can reach out to us with any questions you may have.

We wish you a splendid day!

Kind Regards
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