Hello,

Sorry to hear about that but it usually doesn’t happen at the Theme end because we aren’t facing such an issue at our Test Site. Could you please disable all plugins that are not related to our Theme on your Site and then check back the issue again. If it gets resolved, then reactivate them one by one to see which Plugin is causing the conflict.

If the issue still persists, then please provide us your Site WP-ADMIN access in the Private Content field on which you are facing the issue so we can check it and assist you accordingly.

Best Regards