“View Cart” spinning endlessly when variations of a product selected

Hello,
I am having this same issue again with your theme. When you try and add any product to the shopping cart it just constantly spins and doesnt add it into the cart. This happened before 3 months ago and you fixed it for me, it had something to do with the theme style sheet i think. Can you please help me again fix this issue asap ? I spoke with woocommerce support and they said it seems to be a theme issue. I have the most recent version of your theme installed. Thanks!

Hey,
Thanks for the quick response and for trying those updates. Unfortunately the issue is still happening and I have tried on multiple different devices with server and browser caches cleared and using incognito tabs. The product eventually adds to the cart after several minutes and refreshing the page, but it not working at all how it should and is confusing for customers, it appears frozen. The last time we had an issue like this (3 months ago) you provided a code to update in our theme file, and that fixed it for several months until it just started happening again. Could this be fixed with a similar new code to add?

Our hosting / server team did a full review of the website said that it was most like a theme compatibility issue.
This is a very urgent matter and we need it be be working asap. I am very much looking forward to your response.

The one other thing is, I cant figure out how to change the Age Verify pop up age from 18 to 19. We need it to say 19 and there doesn’t seem to be a way in your theme settings to update this age, any tips on how to do that?

Thanks!

Hi,
I have confirmed our server is working and the issue still persists. Can you please try fixing it again now? Everything was fine until a week ago and then it started happening out of nowhere, so your test site isnt quite relevant to our issue. Please review the issue on our live website and provide a fix since it seems to to a theme issue even though we have the latest version updated. Someone named Artem from your team helped us last time with this when it happened a few months ago and fixed it pretty quick with a custom code provided. Is Artem available to help if you cant figure it out? Its very important and multiple reasons we think its a theme issue

Also for the Age Verify thing, settings in theme options where you mentioned and provided a screenshot for does not have anywhere to change the Age on the Button. It only allows to change the text description and this is where we were looking before. Where can I change the age on the button though?

Thanks I look forward to hearing back from you soon so we can get this issue fixed asap. Cheers

Hi Artem, we cleared the cache and browsing data and it’s still occuring on our end.

It’s the same problem you solved by giving us some code to input somewhere.

I’ll provide some login details.

Thank you kindly

Here.

It’s happening on any single item where you choose “add to cart”

And here it is 20 minutes later, shopping cart still spinning:

We definitely didn’t sign up to cloudflare. Could therein lie the issue?