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thank you page changes
- This topic has 10 replies, 2 voices, and was last updated 2 years ago by Elise Noromit.
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AuthorPosts
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December 2, 2022 at 11:26 pm #425827
giannisthParticipanthello, all is normal apart from the thank you page were the page breaks and shows different page size, squeezed.please see https://i.imgur.com/91rQEag.png
December 3, 2022 at 6:08 am #425878
Elise NoromitMemberHello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
December 3, 2022 at 9:13 am #425902
giannisthParticipanthi, please see the hidden info.
thank youDecember 4, 2022 at 5:43 am #426042
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check.If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
December 4, 2022 at 10:02 am #426066
giannisthParticipanthi, without disabling any of the plugins, i just changed to parent theme and the issue is gone. but with child theme the issue insists. so it must have to do with child theme?
December 5, 2022 at 4:24 am #426162
Elise NoromitMemberHello,
It means a part of the customization breaks the page.
Please check whole the customization code of the child theme.
If you have any questions please feel free to contact us.
Best Regards
December 5, 2022 at 9:53 am #426185
giannisthParticipanthello, you mean the customisation in functions.php of child theme, or css?
December 5, 2022 at 9:07 pm #426442
giannisthParticipantit appears that apparently on functions.php this causes the issue of breaakdown and of the 3 errors reported above.
add_action( ‘woocommerce_thankyou’, ‘custom_woocommerce_auto_complete_order’ );function custom_woocommerce_auto_complete_order( $order_id ) {
if ( ! $order_id ) {
return;
}$order = wc_get_order( $order_id );
if ( $order && ‘cod’ === $order->get_payment_method() ) {
$order->update_status( ‘completed’ );
}
}
i am struggling to find something like this but with no success.
any idea what to apply in order to accomplish automatic set of order to completed status?
thanks in advance!December 7, 2022 at 2:01 am #426842
Elise NoromitMemberHello,
Does checkout work properly, when you delete the code? If it doesn’t, remove it.
If you have any questions please feel free to contact us.
Best Regards
December 12, 2022 at 10:38 pm #428296
giannisthParticipanthi, i have eliminated all errors.
I think that still the re order does not work well yet.
1. this is the order created with reorder with the customer not logged out after initial order. https://i.imgur.com/RgaB1wT.jpg it is normal.2. this is the order created with reorder with the customer having logged out and then logged in again.https://i.imgur.com/zMeTxlI.jpg. the store has not been selected as you can see on highlighted. the admin must select from drop down :).
so the re order is not completely applied if the customer has logged out and then logged in. The re order is completely applied if the customer has not logged out at all.
I have also enabled the woodmart theme, not the child, so all the functions.php settngs do not apply now. But still the issue persists and only on re order after customer has logged out and logged in again.
Any idea please? it is really important.
Thank youDecember 13, 2022 at 5:40 am #428320
Elise NoromitMemberHello,
You would better refer the Woocommerce documentation as our theme does not influence the Woocommerce functionality.
If you have any questions please feel free to contact us.
Best Regards
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