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Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

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  • December 6, 2022 at 2:06 pm #426641

    festusogundele9
    Participant

    I’m getting this error when I try to update my client theme to the latest version of woodmart, I had to buy another theme.

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    December 6, 2022 at 2:54 pm #426667

    festusogundele9
    Participant

    Woodmart
    6.3.1

    December 6, 2022 at 3:15 pm #426673

    Luke Nielsen
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Here is our documentation on how to update the theme: https://xtemos.com/docs-topic/update-the-theme/

    Best Regards

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Viewing 3 posts - 1 through 3 (of 3 total)