Blank page after checkout.
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Afther confirm (image finalizar1) -> Show page (image finalizar2) clic on “Realizar Pedido” -> and show empty page (image finalizar3) url : https://lealmotor.com/finalizar-compra/order-received/9045/?key=wc_order_HYDrK2KVDfUix
I receive the order correctly and the emails from both the buyer and the seller. But the page comes out blank and not with the order summary and thanks for your purchase.
Why is it blank?
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Hello,
Sorry to hear about the inconvenience.
We have confirmed from the Test Site the Thank You page is working fine there. Here is the link from the Test Site: https://blackpearlspro.com/woodmart_support/checkout/order-received/12091/?key=wc_order_a4jhTe7Aqon8z
It seems that there is some specific issue on your Site. So, could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.
If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.
Best Regards
I have disabled all plugins except Elementor, Woocommerce and Woodmart core but still the same. We have made a backup copy of the web.
Hello,
Your issue is now resolved.
Actually, on your Site for the Checkout page you haven’t had the WooCommerce Checkout page Shortcode added, which is why it wasn’t showing the Page. We have now added the Shortcode and the Thank You page now appears fine on your Site: https://snipboard.io/4VtEMY.jpg
The Screenshot is attached in the Private Content field.
Best Regards.
Thank you very much for the help. I don’t understand how that was removed from there. :_(
Most Welcome!!!
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.
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