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Product Tab – No info Shipping

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  • #428283

    staffcreator
    Participant

    Hello friends!
    Unfortunately, I’m experiencing that when I load a new Category Carousel, I no longer see the shipping information. (See attached video)

    This is the new home page we’re working on, and the direct link for the page is as follows:
    https://uppynet.it/testsito/home-2-test/?preview_id=48195&preview_nonce=0199d6d221&_thumbnail_id=-1&preview=true

    Could you please check what it could be?

    A thousand thanks!
    I await you here
    Greetings
    Luca

    Attachments:
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    #428317

    Hello,

    Could you kindly check the site admin access?

    Please provide the screen and page URL of the element you are trying to configure.

    Best Regards

    #428386

    staffcreator
    Participant

    Hello Elisa!
    Thanks for your help.

    The required data is written above..

    the link of the page to the problem is always written above .. but I’ll put it back here ..

    https://uppynet.it/testsito/home-2-test/?preview_id=48195&preview_nonce=0199d6d221&_thumbnail_id=-1&preview=true

    As for the access link, I personally checked and everything works. You can find them in Private topic

    Bye!
    Let me know
    Greetings
    Luca

    #428589

    staffcreator
    Participant

    Hello Elisa!
    I have an open ticket previously dated December 9, 2022 at 3:50 pm
    for another problem..

    Your colleague named Artem is working on it..

    At the moment I have deactivated all plugins per your request..

    Anyway if you can compare with your colleague it would be better.. at least you don’t cross each other for tests..

    In the meantime, I await responses from both.

    Thanks for your patience.

    Greetings
    Luca

    #428693

    Artem Temos
    Keymaster

    Hello,

    We can’t open the link you sent. Please, send us the correct link where we can check this issue.

    Kind Regards

    #428736

    staffcreator
    Participant

    Hello Artem
    Thanks always for your help

    The admin side page link is this:

    https://uppynet.it/testsito/wp-admin/post.php?post=48195&action=edit

    The preview link of the same page is this:

    https://uppynet.it/testsito/home-2-test/?preview_id=48195&preview_nonce=15baa8c2f1&_thumbnail_id=-1&preview=true

    I open them regularly..

    However if you go to the Pages, the name of the page is called “HOME 2 Test”

    To show you the problem above, I temporarily enabled the custom plugin called: “Uppynet Custom Plugin” which shows the writing below for “FREE SHIPPING”. After all, you can try as I showed you in the first video. . the problem persists.

    Also I wanted to let you know that even if Plugin Enabled: “WPBakery Page Builder” at the moment you don’t see Backend options anymore even if pages for the Builder are enabled in WPBakery Page Builder roles… I don’t want this to be a problem that you never go back to normal .. that’s why I wanted to tell you to check this bug too .. (For this problem see attached image)

    After all.. I await your news for everything.

    Thank you my friend for your work!

    I’ll wait here!
    Greetings

    Attachments:
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    #428738

    staffcreator
    Participant

    Ah, I forgot that the link to connect as administrator has changed.. because some plugins I use for the backend are no longer active..

    Anyway, I wrote you the new link privately.

    Greetings

    #428802

    Artem Temos
    Keymaster

    Hello,

    We don’t see a problem with the WPBakery page builder on your website at the moment https://gyazo.com/636174b08f3bf6c426ccf105797e41cc

    As for the plugin text, you need to contact the plugin developer for help because we don’t know how it is supposed to work and what is wrong with it.

    Kind Regards

    #428892

    staffcreator
    Participant

    Hello Artem
    Ok then I warn the developer and I’ll update you..

    We’re leaving this ticket open for now.

    As soon as I have news, I’ll let you know.

    A thousand thanks!
    You are fantastic!

    Greetings

    #429023

    staffcreator
    Participant

    Hi Artem!
    I can confirm that we have resolved with the plugin developer.

    Thanks for your help!!

    You can close the ticket.

    Greetings
    🙂

    #429042

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out!

Viewing 11 posts - 1 through 11 (of 11 total)

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