Product tabs different show then normal
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We use Woodmart on several sites. The product tabs are displayed differently on the sites that have recently been updated. On a website that has not yet been updated, we do not have this problem.
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Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check these concerns on your Site and help you out accordingly.
Best Regards
Oh, I thought I already added the data privately of two websites.. Here again
Hello,
Firstly, to make sure that there isn’t such an issue at the Theme level after the Update, we are sharing with you our Test Site Product page link where you can see the Product page tabs are appearing and working fine. Here is the Product Page URL: https://blackpearlspro.com/woodmart_support/product/case-for-airpods-blue/
On your both Sites, we are seeing multiple third party Plugins enabled. Could you please take complete Backup of both of your Sites first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.
Best Regards
Hi, we have backed up both websites. Permission granded. We have already disabled all plugins once. Unfortunately this did not solve the problem. We are curious if you guys will fix this… Thanks in advance
Hello,
So, on both Sites we have checked the concern of Tabs.
On both of your Sites, when we activated the Parent Theme, the Tabs were then showing and appearing fine.
So, it seems that there is Customization in your Child Theme which is causing the conflict. So, you need to reconsider that.
Best Regards
Thanks for the help and looking into it. In theme editor tabs.php I have placed the original code in the child theme. Now we can use the child theme for both websites. Thanks again! Case Closed
Most Welcome!!!.
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.
Topic Closed.
Best Regards.
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