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Layout issues after new update

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  • February 28, 2018 at 2:33 pm #42916

    nikkerbockers
    Participant

    Immediately after the update:
    1. Categories menu on the menu bar changed height and appearance
    2. Sub-categories below the title header has overlapped with the custom text (How to Shop on Our Website)
    3. Products Grid is definitely out of whack. some rows have complete number of products, next row there will only be one photo.

    all these issues are visible on the attached screenshot

    February 28, 2018 at 2:36 pm #42918

    nikkerbockers
    Participant

    attached screenshot

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    February 28, 2018 at 3:11 pm #42922

    Artem Temos
    Keymaster

    Hi,

    1. Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue

    .main-header .vertical-navigation {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-align: stretch;
      -ms-flex-align: stretch;
          align-items: stretch;
}

.main-header div.header-categories-nav-wrap {
   height:auto;
}

    Please, provide us your FTP access also so we can check the 3d issue.

    Thank you

    March 1, 2018 at 4:44 am #43029

    nikkerbockers
    Participant

    ftp details below

    March 1, 2018 at 8:05 am #43078

    Artem Temos
    Keymaster

    We fixed this problem for you, please, check how it looks now.

    March 1, 2018 at 8:11 am #43079

    nikkerbockers
    Participant

    issues 1 and 3 are solved, thanks! issue 2 is still not, the custom text still overlaps with the sub categories on the header title banner. it never used to do that before.

    March 1, 2018 at 8:18 am #43083

    Artem Temos
    Keymaster

    Send us a screenshot of the problem.

    March 1, 2018 at 9:27 am #43105

    nikkerbockers
    Participant

    screenshot attached

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    March 1, 2018 at 9:35 am #43113

    Artem Temos
    Keymaster

    But you added margin top -100px for that row with WPBakery. That is why it overlaps the categories content.

    March 2, 2018 at 6:40 am #43308

    NSeagraves
    Participant

    We are experiencing the same issue in our product grid with varying number of products per row and odd alignment issues after the update to Woodmart 2.0. Can you expand on how “problem #3” was resolved in the case mentioned above? Thanks!

    March 2, 2018 at 7:16 am #43309

    NSeagraves
    Participant

    Well – I think our grid problem was actually due to a misbehaving plugin. After disabling a few that we no longer needed, the issue seems to have corrected itself. sorry to bother!

    March 2, 2018 at 7:58 am #43321

    Artem Temos
    Keymaster

    Great, we are glad that you solved it 🙂

    March 14, 2018 at 3:25 am #45804

    nikkerbockers
    Participant

    Hi there, I applied the update to my test site and the grid layout issues on the shop page are back. The “load more products” button is also not working.

    March 14, 2018 at 7:29 am #45832

    Artem Temos
    Keymaster

    We will fix this issue in our next theme update that will be release soon.

    March 17, 2018 at 2:53 pm #46640

    nikkerbockers
    Participant

    Hi, the cart icon numerically indicates the number of items i’ve added to cart, but when you click on it, the cart sidebar appears empty. how to resolve please?

    March 17, 2018 at 7:40 pm #46676

    Artem Temos
    Keymaster

    Could you please try to disable all the plugins that are not related to our theme and check again?

    March 20, 2018 at 7:03 am #47311

    nikkerbockers
    Participant

    Yes, the issue is still there — Cart sidebar does not reveal any of the products added to cart.

    Also, the grid layout on shop page is still out of whack.

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    March 20, 2018 at 7:46 am #47327

    Artem Temos
    Keymaster

    If it doesn’t work with default WordPress theme then it is not our theme issue. Maybe it is caused by some of the installed plugins.

    As for the grid, it will be fixed in our next theme update. It will be available for download tonight.

    March 20, 2018 at 8:50 am #47344

    nikkerbockers
    Participant

    All other plugins are already deactivated and these issues are showing. When I revert back to the previous theme version, the cart sidebar works. It seems highly likely that that it is a theme issue resulting from the recent update don’t you think?

    March 20, 2018 at 8:52 am #47345

    Artem Temos
    Keymaster

    But you wrote that this issue appears with default WordPress also, weren’t you? Or it happens with our theme only?

    March 20, 2018 at 8:56 am #47346

    nikkerbockers
    Participant

    you’re probably referring to a different person, we’ve never talked about default wordpress theme. Yes, it has only happened since the latest theme update.

    March 20, 2018 at 8:58 am #47347

    Artem Temos
    Keymaster

    Ah, sorry, we asked you about our theme without plugins, you are right.

    Are you able to upload both previous and new versions to your themes directory so we can check how it worked before and see how it works with a new one?

    March 20, 2018 at 9:01 am #47348

    nikkerbockers
    Participant

    I am not able to do both versions concurrently. I basically asked for the old version and uploaded it over-writing the latest update. When i did so, the cart functioned properly. I am now back to the latest update and the cart is not working again.

    March 20, 2018 at 9:35 am #47364

    nikkerbockers
    Participant

    you might be able to refer to this. i uploaded the older theme version on my current website and installed the current theme update on my test site. you will see that on the test site (with the current theme version) the cart isn’t working.

    March 20, 2018 at 10:24 am #47378

    Artem Temos
    Keymaster

    You can upload two different versions of the theme as well. Just rename an old version of the theme to woodmart-old for example. We have to test it in a scope of only one website. There is no any benefits from testing the problem on absolutely different websites.

    March 20, 2018 at 1:37 pm #47468

    nikkerbockers
    Participant

    Hi, the new update has resolved the cart issues as well as the grid layout! Thank you, i’m so relieved!

    I have one last item that I need assistance with. When I right-click on my site and click inspect, there is an error that’s partly causing the slowness of the site.

    Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID wood-main-bg.jpg

    It seems wood-main-bg.jpg is linked to this: https://dummy.xtemos.com/woodmart/demos/wp-content/uploads/sites/2/2017/06/wood-main-bg.jpg?id=44

    how do i get rid of this? I don’t think I’m using it, it’s definitely not an image of mine.

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    March 20, 2018 at 3:55 pm #47557

    Elise Noromit
    Member

    Hello,

    This error means that this image (located on our server) is used on the page. You need to remove it or replace. Have a look at the screenshot, to know which row to edit http://prntscr.com/ituuu5

    Best Regards

    March 22, 2018 at 8:39 am #48029

    nikkerbockers
    Participant

    Hi, would you know why the menu label isn’t showing itself properly? There’s supposed to be a red one right above “SHOP”

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    March 22, 2018 at 9:44 am #48052

    Elise Noromit
    Member

    Hello,

    Seems you have not inserted any label text: https://gyazo.com/63bf59f36e4b8e2f143e49abb39abb59
    Please add the label test and set the colors as shown: http://prntscr.com/iupr1b

    Best Regards

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