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Search not working

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  • December 16, 2022 at 11:58 am #429311

    AmyPotatoHouse
    Participant

    hi
    my search is not bringing up any products, eg one of our products ARRAN VICTORY
    it will still bring up blog posts
    This is new – I used this on Wednesday and it was working

    When you search for a product, the following error message appears at the top of the web page

    Warning: Creating default object from empty value in /home/customer/www/potatohouse.co.uk/public_html/wp-includes/post.php on line 2028

    our “all products page” has this and all products still there

    thanks

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    December 16, 2022 at 1:04 pm #429340

    Luke Nielsen
    Keymaster

    Hello,

    Make sure that the “Search” element has the “Product” post type in its settings via WoodMart -> Header builder -> Search.

    https://prnt.sc/jqUe81PN1GpI

    Please feel welcome to reach out to me with any questions you may have and I would be more than happy to help.

    Kind Regards

    December 16, 2022 at 1:08 pm #429341

    AmyPotatoHouse
    Participant

    hi thanks for quick reply
    yes the search element has product – see screen shot

    This was working correctly till this week and no settings have been changed

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    December 16, 2022 at 4:47 pm #429416

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary admin access to the live site to take a better look at the issue there.

    I await your response.

    Kind Regards

    December 16, 2022 at 4:55 pm #429421

    AmyPotatoHouse
    Participant

    Please let me know what email to use

    December 16, 2022 at 5:39 pm #429429

    Luke Nielsen
    Keymaster

    Hello,

    You can use this email.

    As a reminder, please send the access via the private area (that is the below message area).

    https://prnt.sc/lSsmV0mWOb58

    Kind Regards

    • This reply was modified 1 year, 12 months ago by Luke Nielsen.
    December 16, 2022 at 5:41 pm #429433

    AmyPotatoHouse
    Participant

    Thank you Luke

    December 19, 2022 at 10:33 am #429758

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    Please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you.

    Kind Regards

    December 19, 2022 at 12:16 pm #429786

    AmyPotatoHouse
    Participant

    Do you mean one plugin – as in the theme deactivation?
    Or Plugins as in all plugins.
    I have tried to find any conflict but couldn’t.
    The site is live, so if you are going to deactivate all plugins, should it go to maintenance?
    Thank you

    December 19, 2022 at 12:43 pm #429797

    Luke Nielsen
    Keymaster

    Hello,

    I meant all plugins, but if it’s a live site, you can clone the current live site and move it to the staging platform where I can test it.

    Kind Regards

    December 19, 2022 at 1:13 pm #429808

    AmyPotatoHouse
    Participant

    Hi Luke
    info below for the staging site, I think I have done this correctly, but not sure, as I haven’t don’t it often.
    Thank you
    Amy

    December 19, 2022 at 4:34 pm #429874

    Luke Nielsen
    Keymaster

    Hello,

    Great, but seems that you forgot to provide the admin access to the staging site. Could you please provide it?

    I await your response.

    Kind Regards

    December 20, 2022 at 1:37 am #429970

    AmyPotatoHouse
    Participant

    It is the same as for the original site

    December 20, 2022 at 11:04 am #430050

    Luke Nielsen
    Keymaster

    Hello,

    Seems that the issue is in the plugins so please deactivate all plugins except these ones:

    Elementor
    Woodmart Core
    WooCommerce
    Please switch to the parent theme if you use the child.

    Activate the plugins one by one, checking the issue to detect which one causes the problem.

    On my side, after deactivating all plugins on the staging site the issue is gone.

    Feel free to reach out so we can discuss possible options moving forward.

    Kind Regards

    December 20, 2022 at 12:51 pm #430079

    AmyPotatoHouse
    Participant

    Hi Luke
    Thank you for that,
    I thought I had done this, but had obviously missed the one.
    Amy

    December 20, 2022 at 1:35 pm #430103

    Luke Nielsen
    Keymaster

    Hello,

    Always remember that you can reach out to us with any questions you may have.

    Wish you all the best.

    Kind Regards

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