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Slider error

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  • #429898

    charity
    Participant

    Hello,
    When the slider is changed to another type, it generates an error in Elementor to Xtemos

    The admin access has been granted

    Please help

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    #430012

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #430120

    charity
    Participant

    Hello,
    The problem still remains after deactivating the plugins, With the site credentials provided below, you can go ahead to deactivate all plugins

    #430295

    Hello,

    Could you disable all the plugins not related to the theme and leave the site in this state?

    Best Regards

    #430420

    charity
    Participant

    Hello, I have deactivated all plugins not related to the theme.

    Another issue was noticed on our product pages where there are 2 “Buy Now” buttons.
    Please look into this

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    #430538

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #430619

    charity
    Participant

    Hello,

    I am confirming the permission for plugin deactivation and switching to the parent theme. The full backup of the site has been made, so please go ahead.

    #430857

    Hello,

    I am checking your site and see this message:

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 917504 bytes) in /www/afrimashcom_152/public/wp-includes/class-wpdb.php on line 2153

    Please contact the host support and aks them to increase this value considerably.

    Best Regards

    #431250

    charity
    Participant

    Hello,

    Our host support has checked, and unfortunately, they can only increase the memory limit to 512, But it should work with 256, they suggested contacting you to check why it is requesting too much memory

    Please what can you do to assist us?

    #431637

    Hello,

    For now, we do not see any problems with the slider.

    Additional plugins may require resources that would influence the slider performance.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)