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Slider error
- This topic has 9 replies, 2 voices, and was last updated 1 year, 11 months ago by Elise Noromit.
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December 19, 2022 at 5:26 pm #429898
charityParticipantHello,
When the slider is changed to another type, it generates an error in Elementor to XtemosThe admin access has been granted
Please help
Attachments:
You must be logged in to view attached files.December 20, 2022 at 6:25 am #430012
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
December 20, 2022 at 2:11 pm #430120
charityParticipantHello,
The problem still remains after deactivating the plugins, With the site credentials provided below, you can go ahead to deactivate all pluginsDecember 21, 2022 at 5:59 am #430295
Elise NoromitMemberHello,
Could you disable all the plugins not related to the theme and leave the site in this state?
Best Regards
December 21, 2022 at 2:40 pm #430420
charityParticipantHello, I have deactivated all plugins not related to the theme.
Another issue was noticed on our product pages where there are 2 “Buy Now” buttons.
Please look into thisAttachments:
You must be logged in to view attached files.December 22, 2022 at 4:25 am #430538
Elise NoromitMemberHello,
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
December 22, 2022 at 11:12 am #430619
charityParticipantHello,
I am confirming the permission for plugin deactivation and switching to the parent theme. The full backup of the site has been made, so please go ahead.
December 23, 2022 at 3:28 am #430857
Elise NoromitMemberHello,
I am checking your site and see this message:
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 917504 bytes) in /www/afrimashcom_152/public/wp-includes/class-wpdb.php on line 2153
Please contact the host support and aks them to increase this value considerably.
Best Regards
December 26, 2022 at 10:23 am #431250
charityParticipantHello,
Our host support has checked, and unfortunately, they can only increase the memory limit to 512, But it should work with 256, they suggested contacting you to check why it is requesting too much memory
Please what can you do to assist us?
December 28, 2022 at 3:05 am #431637
Elise NoromitMemberHello,
For now, we do not see any problems with the slider.
Additional plugins may require resources that would influence the slider performance.
If you have any questions please feel free to contact us.
Best Regards
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