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Product Category edit page narrow back end

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    Posts
  • December 20, 2022 at 2:19 pm #430131

    pdlretail
    Participant

    Hello. Have an issue when you open up a “Product Category” to edit. The description box is too narrow.

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    December 20, 2022 at 3:43 pm #430148

    Luke Nielsen
    Keymaster

    Hello,

    Please deactivate all plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Please switch to the parent theme if you use the child.

    After that, check the issue again, if the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Kind Regards

    December 21, 2022 at 1:08 pm #430379

    pdlretail
    Participant

    Hi, I’ve done that and still narrow.

    December 21, 2022 at 1:24 pm #430385

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Looking forward to collaborating with you.

    Kind Regards

    December 22, 2022 at 12:38 pm #430662

    pdlretail
    Participant

    Hi, yes please go ahead. Staging site so all good.

    December 22, 2022 at 4:30 pm #430738

    Luke Nielsen
    Keymaster

    Hello,

    After deactivating all plugins, the issue is gone. Here is a video for a better understanding:

    https://monosnap.com/file/0XWXZPI0NxNLKIscW5vrI7tgvP98Fk

    So please do the same and then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)