Why Page doesn’t look same when edit and publish?
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Hello, the pictures are same size and when I edit with elementor, everything looks same height. However, after publish, the height is different.
Do you know what will be the problem? Thanks for your assistance in advance.
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Hello,
I would like to request temporary admin access to the live site to take a better look at the issue there.
I await your response.
Kind Regards
hello Luke,
please find the details below:
Hello,
Please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.
Looking forward to collaborating with you.
Kind Regards
Hello Luke, I confirm thank you very much.
Hello, is everything good with login in?
Hello,
The main image for the “Promo banner” should have by default such sizes as you defined: https://prnt.sc/C_a-8JDNYyMf
So please update the main image and set the “Full” option for it: https://prnt.sc/u3b3lgCvuDYS
Then clear the cache and recheck the issue.
If you ever want to discuss things further, we’re here for you.
Kind Regards
Hello Luke,
Thanks for your kind reply, the problem seems to be solved. However, in the sustainability page the problem still exists.
I cannot make all three pictures at same height. I can adjust 2 pictures same height but after finishing the third picture, the first and second one got out of control. How can I solve this?
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Hello,
I cannot find this section on your website, could you please describe where it is?
I look forward to hearing from you.
Kind Regards
Hello Luke, it’s in the sustainability page.
Hello,
Thank you for the clarification.
I see that you are using the element from Elementor, so in this case please check how it works with the default theme like Twenty-twenty or WooCommerce Storefront, just to check whether our theme issue is or not.
https://prnt.sc/iAQk30XFXh4U
Kind Regards
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