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403 forbidden eeor

Viewing 9 posts - 1 through 9 (of 9 total)
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  • December 24, 2022 at 9:08 pm #431125

    burraqtec
    Participant

    Dear
    today bought and instal wood mart theme successfuly but getting <<403 forbidden>>error , when i started to change theme setting, what should i do , can you solve this issue , i am really furstrated

    • This topic was modified 2 years, 10 months ago by burraqtec.
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    December 26, 2022 at 2:56 am #431201

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    December 26, 2022 at 3:59 am #431206

    webtech
    Participant

    Hi Elise,

    Why aren’t you responding to our concerns? And you’ve been actively responding to other posts here?

    December 27, 2022 at 12:09 am #431386

    Elise Noromit
    Member

    Hello,

    Please provide us the site admin access. We will check.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    December 27, 2022 at 8:37 am #431425

    burraqtec
    Participant

    i am sending you wordpress account detail

    December 27, 2022 at 9:15 pm #431607

    burraqtec
    Participant

    Hello,
    Theme setting dont change , raise 403 error, what the proble , this issue taken too much time, you shoud do sometung

    December 28, 2022 at 4:11 am #431654

    Elise Noromit
    Member

    Hello,

    Could you kindly provide the login URL, please?

    Best Regards

    December 29, 2022 at 10:47 am #431969

    burraqtec
    Participant

    please find login URL

    burraqtec.com

    December 30, 2022 at 3:11 am #432187

    Elise Noromit
    Member

    Hello,

    Unfortunately, the site is not reachable. Can you provide a clear WordPress installation so that I could install and upload the demo correctly?

    If you have any questions please feel free to contact us.

    Best Regards

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