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Vendors Can’t Upload Gallary Images on Existing Products

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • December 29, 2022 at 7:31 am #431942

    recoupergy
    Participant

    When vendors click the button to add gallery photos nothing happens. I’ve tried everything I can think of: PHP, plugins, a fresh wordpress install, a totally different website, etc. The only thing that helps is changing the theme away from Woodmart. Please advise, thanks!

    December 29, 2022 at 11:09 pm #432149

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    January 11, 2023 at 12:25 am #434391

    recoupergy
    Participant

    Yes, it is only with your theme.

    January 12, 2023 at 6:20 am #434696

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    January 15, 2023 at 4:35 am #435296

    recoupergy
    Participant

    I’m just baffled how no one else is having this problem. I finally reset a staging site with a fresh wordpress and a fresh Woodmart. I still have the problem, and it goes away with other themes.

    Login details for the fresh staging site below:

    January 16, 2023 at 6:25 am #435410

    Elise Noromit
    Member

    Hello,

    You have no images in Media Library: https://gyazo.com/598c76c46811153132b3ba615e8b8141

    Please upload images and we will test.

    Best Regards

    January 16, 2023 at 8:03 am #435417

    recoupergy
    Participant

    Shouldn’t vendors be able to upload images? That’s what I’m testing. It works with any other theme.

    January 16, 2023 at 4:58 pm #435565

    recoupergy
    Participant

    To be clear, the problem is when vendors create new problems and try to add gallery images. Thanks.

    January 17, 2023 at 5:47 am #435669

    Elise Noromit
    Member

    Hello,

    Please contact the vendor plugin support on this issue. WoodMart does not influence this functionality.

    If you have any questions please feel free to contact us.

    Best Regards

    January 17, 2023 at 7:28 pm #435870

    recoupergy
    Participant

    The plugin works perfectly well with any other theme, including Storefront. Dokan says it’s clearly an issue with the theme. Thanks.

    January 18, 2023 at 10:56 am #435980

    Artem Temos
    Keymaster

    Hello,

    We just tested this on your staging website and it worked well for us. Here is a short video https://monosnap.com/file/DaXG22bpGVvK9Y4EQtA5uAB4zJaMr0
    Could you please clarify how to reproduce the issue?

    Kind Regards

    January 18, 2023 at 6:07 pm #436118

    recoupergy
    Participant

    Gallery images. The problem is that you can’t add gallery images. You added a featured image. Thanks.

    January 18, 2023 at 6:30 pm #436132

    Artem Temos
    Keymaster

    Sorry for the misunderstanding. It doesn’t work on this staging website because of missing FontAwesome icons. To fix this, we have activated the Elementor plugin and now it works. Check this https://monosnap.com/file/GDLyq3PSGw3GejcNdbT9bZtJjII2oY

    Let me know if doesn’t work on your production website.

    Kind Regards

    January 18, 2023 at 9:58 pm #436182

    recoupergy
    Participant

    THANK YOU. I had font awesome disabled in Elementor on the main site. I changed my review to 5 stars. Appreciate it.

    January 18, 2023 at 10:47 pm #436193

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. And thank you for the 5-stars rating 🙂

    Feel free to contact us if you have any further questions.

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Viewing 15 posts - 1 through 15 (of 15 total)

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