I’m trying to turn off the popup option but I can’t

This topic has 5 replies, 2 voices, and was last updated 2 years, 4 months ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

Author

Posts
January 1, 2023 at 10:48 pm #432508

soufianehasnaoui9
Participant

I’m trying to turn off the popup option but I can’t

January 3, 2023 at 10:52 pm #432901

Elise Noromit
Member

Hello,

The popup window is enabled by the Theme Preset https://xtemos.com/docs-topic/theme-settings-presets/

Please disable this preset: https://monosnap.com/file/LgBMZi1H36DI8ZteDPgxVApZcBmX1f

If you have any questions please feel free to contact us.

Best Regards

January 4, 2023 at 1:15 am #432923

soufianehasnaoui9
Participant

I already did it but didn’t work

January 4, 2023 at 8:23 pm #433147

Elise Noromit
Member

Hello,

Please clear the browser cache and check again. I visit your site and no popup appears.

If you have any questions please feel free to contact us.

Best Regards

January 6, 2023 at 12:52 am #433438

soufianehasnaoui9
Participant

i use incognito browser but i still get same problem

Attachments:
You must be logged in to view attached files.

January 7, 2023 at 4:32 am #433708

Elise Noromit
Member

Hello,

You have not disabled the popup in the Theme preset: https://monosnap.com/file/uj2VtgCdXoHjPLeD4SEVPlRZr67QfK

If you have any questions please feel free to contact us.

Best Regards
Author

Posts

Viewing 6 posts - 1 through 6 (of 6 total)

Sign in

No account yet?

Create an Account